Foreign Trade Zone Customer Service Representative
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Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A Foreign Trade Zone (FTZ) Customer Service Rep will be expected to ensure timely and accurate operations while providing exceptional customer service within the FTZ Department.
Transfer customs declaration information from documents or other sources into the Foreign Trade Zone system to allow for the build of a valid FTZ Admission
Track and Trace international shipments
Ensure smooth accurate and timely submission of FTZ entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies
Timely dispatch of freight to truckers and coordinate delivery
Ensure accurate and timely client and service provider billing
Identify and manage exceptions while identifying opportunities for continual improvement in processes
Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers instructions and expectations.
Ensure compliance at all times by following government regulations and company policies
Preferred Qualifications:
Customs Brokerage Experience with a focus on Foreign Trade Zones with good knowledge of brokerage processes and interactions with government agencies is preferred
Experience with working with truckers terminals forwarders and carriers
Driven and motivated to continue in a career in international logistics
Must be able to work out of the El Paso office
High School Degree or equivalent required
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Must have the ability to work overtime in support of the departments needs
Fluent in English both written and verbal
Good computer skills (Word Excel and familiarity with PowerPoint)
Familiarity with 10-key usage
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be proactive in thought and action
Strong organizational skills
Analytical with a strong attention to detail
Effective interpersonal skills including proven ability to listen comprehend and effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last-minute projects or assist team members
Excellent written verbal and interpersonal communication skills
Has a demonstrated strong work ethic and reliability
Comfortable working in a professional business environment
Proven ability and desire to learn new software and technologies
Qualifications :
Desired Qualifications:
- Undergraduate Degree Preferred
- Customs Brokerage License or actively pursuing
- Fluent in Spanish both written and verbal
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
