Customer Service Representative

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World Customer Service Representatives (CSR) will work with both current and potential customers on a variety of tasks. Day-to-day CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management software (CRM) to schedule appointments and record customer data. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints determining the cause of the problem; selecting and expediting the best solution and following up to ensure a resolution and customer understanding. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products policies and services of the organization.
Schedule sales appointments product installations and/or service appointments with both customers and the Window World team.
Resolve customer issues by determining the cause of the problem facilitating a resolution and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into CRM.

Qualifications

Strong work ethic and detail-oriented.
Ability to multitask prioritize and manage time effectively.
Excellent customer service skills including active listening critical thinking and desire to resolve customer concerns.
Effective written and verbal communication skills.
Proficient use of Microsoft Word Excel and Outlook applications.

Compensation: $18.00 per hour

Come work for Americas Exterior Remodeler offering quality windows doors siding roofing shutters and more with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry our promise has remained constant since our start in 1995 Superior Products Professionally Installed at a Guaranteed Low Price.

Window World is a full-service exterior remodeler and has sold and installed over windows to date includingwindows annually since 2009. In addition to being Americas largest replacement window and exterior remodeling company Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers homes then manages every step of the process through product ordering and final install. Customers enjoy Window Worlds professional and honest sales process as well as top-notch product installations and service all from a single company.

Become a part of Americas leading exterior remodeling company. Were doing the right things the right way and we invite you to click the link and apply online today.

Required Experience:

Unclear Seniority

Company OverviewWindow World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by...

Company Overview

Job Summary

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products policies and services of the organization.
Schedule sales appointments product installations and/or service appointments with both customers and the Window World team.
Resolve customer issues by determining the cause of the problem facilitating a resolution and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into CRM.

Qualifications

Strong work ethic and detail-oriented.
Ability to multitask prioritize and manage time effectively.
Excellent customer service skills including active listening critical thinking and desire to resolve customer concerns.
Effective written and verbal communication skills.
Proficient use of Microsoft Word Excel and Outlook applications.

Compensation: $18.00 per hour

Become a part of Americas leading exterior remodeling company. Were doing the right things the right way and we invite you to click the link and apply online today.

Required Experience:

Unclear Seniority

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Window World

From window and door replacements to vinyl siding installation, make Window World your choice for your next exterior home remodeling project. Learn more!

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