Journey Ambassador Licencia Maternidad
Share
Job Location:
Santa Marta - Colombia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A Journey Ambassador maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests especially as service affects the transferring and storing of luggage.
What will I be doing
As Journey Ambassador you will maintain an immaculate lobby and ensures consistently delivered exceptional customer service to Guests.
The Journey Ambassador interacts with Guests and contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Offer consistenthigh-standarand assistance to Guests and maintain a lobby presence that offers courteous and attentive service
- Ensure messagesare regularly delivered throughout the day
- Assist with room moves and luggage deliveries and man the Front Door following all standard operating procedures
- Greet all guests in public areas and rooms in a warm manner
- Reaching out to guests to diagnose their experience at the hotel
- To take the necessary steps to solve any inconveniences that may arise for guests
- Support the Front Office team in the different processes carried out in the Front Office
- Report on the feedback received on the experience
- Follow up on the services provided to the guests
- Support the supervisor in the allocation of VIP rooms prior to their arrival to expedite the procedures for their entry into the Hotel
- On a weekly basis attend communication meetings of the Department to be informed of new developments projects or other issues in the area
- Attend courses training or training required by the position
- Attend monthly Blue Energy meeting.
What are we looking for
Journey Ambassadors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Previous customer service experience in a supervisory role
- The ability to listen and respond to demanding Guest needs
- Excellent leadership interpersonal personal presentation and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A passion for delivering exceptional levels of Guest service
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
