US Customer Support Specialist
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Job Location:
Colorado, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role
Were looking for a driven Customer Support Specialist to join our Boulder HQ-based team. As one of the first on-the-ground members of our US Support team this is your opportunity to play a hands-on role in transforming how ranchers manage their cattle and operations ensuring they have the support they need to thrive with Halter. As a Support Specialist youll be at the heart of this transformation - troubleshooting complex challenges providing proactive guidance and delivering tailored state-specific support that empowers ranchers to succeed.
Your contributions will directly support Halters mission to make 50% of the worlds habitable landmass more productive and sustainable. This is an opportunity to work on something truly meaningful - solving critical problems at the intersection of agriculture technology and sustainability.
Youll be responsible for owning Tier 2 escalations conducting outreach to address seasonal needs and working closely with Territory Managers to ensure ranchers receive a seamless and exceptional experience. Whether its resolving urgent issues enabling customers to maximize the potential of Halter or stepping in for critical on-the-ground support youll be making a tangible impact on ranchers their cattle and the planet.
Were looking for big thinkers who know how to get stuff done. People who thrive in dynamic environments solve problems creatively and bring energy to everything they do. This is your chance to join a team thats reshaping ranching and play a pivotal role in its future.
Compensation: $57K/yr - $77K/yr.
What your day could look like
- Tier 2 Support: Providing hands-on troubleshooting for escalated issues.
- Proactive Engagement: Conduct regular check-ins lead strategic webinars and address seasonal needs or common challenges with clear actionable solutions.
- Customer Enablement: Guide ranchers on effectively using Halter technology ensuring they achieve the best possible outcomes.
- Collaborating with Territory Managers: As part of the Support Team youll take the lead in resolving customer issues working closely with Territory Managers to ensure a seamless experience. Youll provide them with the necessary insights and escalate problems as needed.
- Field Escalations (as needed): Respond to high-priority issues requiring in-person resolution collaborating closely with Territory Managers to deliver exceptional results.
- State-Specific Expertise: Build deep knowledge of regional cattle practices and collaborate with Territory Managers to provide tailored support that meets local needs.
- Collaboration with the NZ Team: Partner with the NZ Support Team to share knowledge align processes and ensure consistent support delivery across regions.
Who are we looking for
- Youre customer-obsessed - everything you do comes back to making life easier and better for ranchers and their cattle.
- You have experience in customer support customer success technical support or a customer-facing role - bonus points if youve worked in the cattle or agriculture tech industry.
- You have experience in a SaaS scale-up environment where adaptability and contributing to growth are key.
- Youre skilled at troubleshooting complex issues and delivering clear actionable solutions.
- Youre familiar with customer support platforms like Intercom Zendesk Freshdesk or similar tools (extra credit for Intercom expertise!).
- Youre an effective communicator who thrives in collaborative cross-functional environments.
- Youre resourceful focused and know how to take ownership to see things through to completion.
- Youre a forward-thinker who loves spotting opportunities to level things up.
- You thrive when working as part of a team.
- You sweat the small stuff because you know thats what makes the difference.
Why our team loves working at Halter
- Every now and again a company comes along that disrupts and transforms an entire industry leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
- Our product changes the lives of our customers directly improving their livelihoods and their lifestyle. Your work matters.
- Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued we are able to move fast and our impact is real.
- Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.
- We offer comprehensive health vision and dental insurance for our employees so they can care for themselves and their families.
- 12 weeks of paid parental leave for primary or secondary caregivers to support you and your family.
- Our time to recharge is valued were offered wellness leave and unlimited paid annual leave.
- Were proud to offer 401k and make an employer offer a 100% match on the first 3% you contribute and a 50% match on the next 2%.
- Importantly we offer an inclusive and attractive remuneration package made up of salary benefits and an employee stock ownership plan.
Our Office First Approach
Theres a reason you visit your friends in person live with your family and dont do dinners over Zoom. Humans are wired for connection. We believe a world-class in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships. Strong relationships make it easier to disagree give feedback and do meaningful and aligned work. We dont like having heaps of rules or policies but this means having strong trusted relationships is critical.
Were officefirst not officeonly. This means working from the office everyday is our default setting but we flex when we need to. We have a high-trust culture so everyone is trusted to do whats best for Halter.
Our office vibe is something special its hard to describe until youre here but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth your learning and your impact is truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.
About Halter
At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard. Were backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.
Join our team
Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!
If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!
Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Manage your pasture, virtually fence and shift your cows, monitor their health and detect heats. All through solar-powered collars and an easy-to-use app. Trusted by over 1000+ farmers.
