Technical Sales Support II

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical Sales Support Specialist (HVAC)

The Technical Sales Support Specialist provides critical support to the Parts and National Accounts teams by managing rework programs coordinating parts logistics and maintaining accurate product and serial number data. This role requires strong HVAC technical knowledge excellent organizational skills and the ability to manage multiple follow-ups while ensuring accurate tracking and communication across teams and customers.

LOCATION: Richardson TX 75080
HOURS: 8:00am to 5:00pm M-Th / WFH Fridays
POSITION: Contract
PAY RANGE:$25.00 hour

Key Responsibilities

Provide technical sales support with a strong focus on HVAC products and systems
Manage and support rework programs ensuring accurate tracking and timely completion
Serve as a liaison between Parts National Accounts (NAS) and other internal teams
Collect and consolidate data from Parts teams and NAS into a master shared database
Maintain and update shared Excel spreadsheets containing serial numbers product details kit tracking status and related information
Coordinate shipping of parts and rework kits including tracking and follow-up
Communicate with customers regarding part shipments rework status and updates
Ensure accurate documentation and timely follow-up on open items
Identify and resolve data discrepancies and process gaps

Required Qualifications

HVAC technical experience strongly preferred
Excel skills are required- must be able to format and be comfortable within the system
Proven experience in technical sales support parts support or related roles
Strong organizational and time-management skills with attention to detail
Excellent follow-up and communication skills
Intermediate Excel skills required including:
Formatting spreadsheets
Data entry and maintenance

Technical Sales Support Specialist (HVAC)The Technical Sales Support Specialist provides critical support to the Parts and National Accounts teams by managing rework programs coordinating parts logistics and maintaining accurate product and serial number data. This role requires strong HVAC technica...