Sales Support Specialist, Global Strategic Accounts
Share
Job Location:
Westerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
POSITION SUMMARY
The Sales Support Specialist Global Strategic Accounts (GSA) provides critical commercial support to GSA Account Directors. The incumbent will be expected to be the primary commercial support resource for an assigned GSA Account Director enabling her/him to focus on overall account strategy and customer-facing engagements.
As a key support function for the GSA sellers this position requires significant collaboration across all Vertiv business functions. Key areas of focus include responsibility for CPQ quotations order entry order tracking customer reporting requirements product applications assistance and pipeline maintenance. This position will also involve regular interactions with the customer.
RESPONSIBILITIES
- Strong collaboration with the GSA Sales Organization including Sr. Executives business leaders and subject-matter-experts.
- Intermediary support for product applications and researching and obtaining product related details necessary to support the Account Director and customer inquiries.
- Customer Interactions
- Comfortable interacting externally with customers as well as internal stakeholders
- Prepares and delivers customer specified reporting either manually or via customer e-commerce portals
- Participates in miscellaneous customer calls and meetings to support the Global Account Director as needed
- Quotations / opportunity management
- Initiate commercial quotes by creating a sales opportunity in CRM and customer quotation based upon inputs from the Account Director
- Maintain quotation and proposal revisions
- Assist Account Director with Deviation of Policy approval requests by submitting and following the process through to completion
- Participates in ongoing pipeline review calls and maintains sales opportunities in CRM
- Order entry
- Complete order entry in a timely and efficient manner ensuring that all proper documentation has been included (technical documents quotes purchase order etc.)
- Liaison with Vertiv Order Management and Project Execution Teams to ensure order is properly handed off to next set of key stakeholders
- Coordinate and process customer change order requests
- Technical support
- Broad business unit and product level knowledge to enable effective use of Configure Price and Quote tool
- Able to understand and seek out application-related questions on behalf of the Account Director to support quote and proposal generation
- Commercial Support
- Coordinates with customer and accounts payable to resolve any order-related collections issues
- Provides an interface into tax department as needed to gather all necessary tax exemption information
QUALIFICATIONS
- 3 years of experience in a customer service-related role.
- Strong technical acumen and ability to understand product applications
- PC Tools Skills: Advanced proficiency in Microsoft Word PowerPoint Excel and experience is preferred in Oracle Sales Cloud and Order Management systems.
- Exceptional communication skills and ability to build strong and diverse relationships within a complex matrix organization.
- Bachelors degree in business engineering or technology/operations is desirable.
TRAVEL REQUIRED
- Infrequent (<5%)
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv we offer the stability of a global leader in a growing industryandthe opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
