Financial Counseling Supervisor

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

CBO Office - Atlanta GA

Fully Remote

Full Time

High School or GED

As needed for business requirements.

Patient Service Center

Description

GENERAL SUMMARY OF DUTIES: United Digestives (UD) Supervisor of Financial Counseling is responsible for training process development and monitoring of all duties surrounding financially securing patient accounts for all Endo procedures and ancillary services (as required) including verifying benefits managing referrals prior authorizations and notifying patients and collecting patients financial responsibilities. Supervises all Financial Counselors and Team Leads. Meet and exceed key metrics and goal expectations assigned by leadership.

REPORTS TO: Senior Manager of Financial Counselling

RESPONSIBILITIES:
Duties may include but are not limited to:

Assign and distribute tasks to Financial Counselors and Team Leads to meet daily company goals and expectations
Manages teams timecards and payroll procedures in Paycom platform. Fields call-outs PTO and punch requests
Tracks and monitors days out statistics for each Financial Counselor and Team Lead to ensure that job requirements are being met
Monitors schedules and referrals/prior authorizations a minimum of 14-days from patients appointment date for all patients having outpatient procedures in a hospital in-office procedures ancillary services and office visits (as required) and procedures in United Digestive endoscopy centers
Trains Financial Counselor and team leads to understand and adhere to UDs processes and procedures
Arrange coverage for open positions or vacations/absences among the Financial Counselors
Revaluates assignments and makes changes when new providers join the practice or other changes occur
Using Finesse ensure calls are answered timely to meeting company patient experience expectations
Produce and provide daily FC Department productivity reports to management
Support all company/department efforts and initiatives to improve service and patient experience
Meets or exceeds quality and productivity standards
Answer escalated calls emails voicemails and return patient calls in a timely and efficient manner
Complete requests for information from other AGA LLC staff and ensure that they are handled promptly and effectively to guarantee payment on patient accounts
Monitor Northside denial platform MMX
Abide by and promote HIPAA compliance; maintains strict confidentiality with regards to patient information
Review and edit Financial Counselor Quality Reviews and provide direction and training to staff as needed
Conduct regular department meetings as directed by management
Attend and participate in team meetings as directed
Complete any other duties and/or special projects as assigned

REQUIRED EDUCATION SKILLS & EXPERIENCE:
High School Diploma or GED required; 2-3 years of specialty clinical experience gastroenterology experience preferred. The Financial Counseling Supervisor must be computer literate and able to operate eCW and Microsoft Office applications. Certified Financial Counselor Certified Coder or similar certification strongly preferred. Previous management or supervisory experience is a plus but not required.

ADDITIONAL SKILLS AND EXPERIENCE:
Financial Counseling Supervisor must be able to:

Always provide a high level of customer service
Plan prioritize and complete multiple tasks as delegated
Work under pressure; assess respond to and communicate issues in a timely manner
Maintain composure and set a professional example for coworkers
Must have the ability to communicate clearly with patients clients and coworkers through the telephone email and in-person in a courteous and professional manner.
Interpret and applying appropriate policies and procedures
Be reliable punctual and able to work independently
Maintain the strictest confidentiality
Strong knowledge and understanding of different insurance plans and coding/charge entry processes

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.

DRUG FREE WORKPLACE
United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

EQUAL OPPORTUNITY EMPLOYER
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race religion gender color or national origin in its employment practices.

Required Experience:

Manager

Job Details CBO Office - Atlanta GA Fully Remote Full Time High School or GED As needed for business requirements. Patient Service CenterDescription GENERAL SUMMARY OF DUTIES: United Digestives (UD) Supervisor of Financial Counseling is responsible for training process development and monitoring of ...