Front Office Manager| HOTEL DU PONTPARTIAL RELOCATION OFFERED | Wilmington, DE
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What Youll Do
Lead daily Front Office operations ensuring exceptional guest service and smooth coordination across all shifts
Manage train and develop the front office leadership team and line-level associates fostering a culture of hospitality and accountability
Collaborate with Housekeeping Engineering Sales and Food & Beverage to ensure guest satisfaction and seamless service delivery
Oversee staffing scheduling budgeting and payroll for the Front Office department
Monitor guest feedback service scores and online reviews taking proactive measures to maintain excellence
Ensure compliance with safety brand and operational standards including cash handling and audit procedures
Serve as Manager on Duty representing hotel leadership and responding to guest concerns with professionalism and care
Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards
Who You Are
An accomplished hospitality professional with 35 years of front office management experience in a luxury or full-service hotel environment
A confident leader who inspires and develops teams through mentorship communication and example
Detail-oriented and analytical with strong financial acumen and experience managing departmental budgets
Proficient in hotel management systems (Opera PMS preferred) and familiar with revenue and forecasting principles
Adaptable and composed under pressure with a genuine passion for creating memorable guest experiences
Flexible to work varied shifts including weekends and holidays as business demands
Why Youre Here
You understand that the Front Office is the heartbeat of the hoteland that every guest interaction shapes our reputation. You thrive in a leadership role that blends operational excellence with authentic hospitality. At HOTEL DU PONT youll help lead the relaunch of an icon ensuring each guest is welcomed with warmth and leaves with lasting memories.
Lead with integrity. Elevate every arrival. Be part of the relaunch of an icon.
**PARTIAL RELOCATION OFFERED**
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
We know hotels. We’re innovators, entrepreneurs, curators, and collaborators. We’re inspired to create and driven to optimize performance.
