Technical Consultant

Essential Job Functions

Work with L1/L2/L3/L4 support and operations teams to ensure successful deployment and operation of their application and ongoing operational activities

Independently build and test reliable solutions and once released troubleshoot any issues actively seeking out problems and solving them.

Respond to high severity production issues and perform root cause analysis

Act as Incident Commander during production incidents

Act as point of communication to the client

Contribute to Weekly Monthly and Quarterly client review e.g. reporting AAS

Liaison with cross functional teams to investigate customer issues and drive early resolution.

Prepare validate and Share the data which are required to cleanup/correct/reconcile as a part of fix

Hands on experience in scripting languages and object-oriented programming language

Experience in infrastructure and application monitoring tools

• AWS
• Kibana
• Postman
• Excel
• Confluence
• Jira/Remedy/SNOW for ticket mgmt.

Ability to troubleshoot issues and provide solutions

Validation of installation/release and configuration processes and procedures

Participate in the on-call rotation

Under limited supervision support the development team in releases and promotions from development through to production as defined by playbook. Solution & New Product Evaluation:

Under limited supervision provides technical input and consultation for application deployment. Communication & Documentation:

Effectively communicates with customers and colleagues a like.

Produces and maintains documentation on projects research solution delivery and support and automation as assigned.

Experience

• 3-5 years of related experience in operational engineering or equivalent role
• 2-3 years in software development
• Bachelors degree in Engineering or equivalent.
• Ascendon knowledge (will be provided through in -house training)
• Reporting
• Workbench
• Automation tooling
• Ticket management (Jira Remedy)
• Preferably BSS / telecommunication background
• Preferrable one scripting or programming language
• Some experience with a broad range of IT technologies: Network Storage Virtualization Compute Database Automation SDLC and distributed transactions in high volume managed services or billing services provider environments

CSGer Perks & Benefits:

• Work from Home in-office or hybrid

• Employee Belonging Groups

• Healthcare: Dental Medical

• Paid Vacation Volunteer and Holiday Time Off

• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.