Senior Customer Success Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who we are

What we do

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers enabled by proven AI technology. We help companies optimize demand forecasting replenishment merchandising pricing and promotions supply chain operations and production planning across the end-to-end value chain.

Do you want to be part of our exciting success journey and be responsible for the strategic development of our tier 1 and 2 customers Then join our Customer Success team in London UK and apply today!

What youll be doing:

As a Senior Customer Success Manager you are responsible for the strategic development of our tier 1 and 2 customers business processes and understanding their needs.
You will also be responsible for developing and maintaining executive/senior level customer relationships contribute to revenue growth by generating and leading upsell/cross-sell opportunities within your existing customer base. We expect you to be able to drive upsell/cross-sell deals from start to finish independently.
You are responsible for the proactive identification of the needs of our customer and communicating measurable delivered value.
You will be monitoring customers key performance metrics and taking necessary actions to improve.
You will be measured on customer satisfaction NPS (net promotor score) reference-ability growth (upsell/cross-sell bookings) and documenting the value RELEX bring to our existing customers by measuring KPIs.

What youll bring to the table:

5 years experience in B2B relationship building on executive/senior level developing customer accounts and building relationship towards C-level in large organizations.
Experience from working with customers in grocery consumer products goods (CPG) DIY fast-moving consumer goods (FMCG) retailers or suppliers.
Experience from strategic account management and proven track record in commercial growth for your customer base.
Process and software solution experience in any of the following areas:

Supply Chain Management(demand planning inventory management replenishment)
Space & Assortment
Promotions and Markdown
Workforce (management optimization workload forecasting)

Excellent communication skills in English

What we offer in return

Youll be supported and given the space to thrive. We offer meaningful work flexibility and a culture that backs you to share your voice and be authentic.

An international career and learning opportunities
A rapidly growing and financially robust software company with exciting opportunities for career growth also in the future

These are the RELEX key benefits

Flexible working
Genuine work-life balance
Annual leave
Internet and mobile phone benefits
Diverse inclusive and supportive work culture
Meaningful work with a commitment to a more sustainable future
High autonomy
Room for creativity
Strong team spirit through company parties two team days per year and after-work activities
Family-oriented policies
Flat hierarchies
Two paid volunteering days each year

Are you the one were looking for Then please apply with complete application documents in English salary requirements and earliest possible start date via the button below.

Please note that we will fill this position as soon as weve found the right person so we recommend that you act quickly.

We value diversity and therefore welcome all applications - regardless of gender nationality ethnic and social origin religion/belief disability age and sexual orientation and identity.

If you have questions Kasia () from our Talent Acquisition team is happy to answerthem.

Required Experience:

Manager

Who we areWhat we do RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers enabled by proven AI technology. We help companies optimize demand forecasting replenishment merchandising pricing and promotions supply chain operations and production planning acr...