CLK 9R Client Service Worker

Vancouver - Canada

Yearly Salary: $ 50190 - 56546

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The Team
Client Service Workers (CSWs) play a valuable role in the Service Delivery Divisions service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers CSWs provide important administrative and client service support working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role
The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services and providing administrative support to their work unit. CSWs in Duncan work in the Community Services Branch delivering in-office service to Ministry clients.

Qualifications:
Education and Experience Requirements

Secondary school graduation or equivalent.
Experience delivering a high standard of client service in a high volume fast-paced rapidly changing environment (in-person via virtual technologies or over the telephone).
Experience working with various computer applications including MS Word Outlook and Excel.
Experience providing services to clients experiencing poverty issues substance use or mental health issues.

Preferences

Experience in a social services work environment.
Experience providing financial and administrative support.
Experience and/or training in conflict management.

Willingness Statements

Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
Must be willing and able to use de-esclation techniques to manage some situations.

For questions regarding this position please contact.

About this Position:
This position has full time on-site requirements.
This position is based out of Vancouver.
An eligibility list may be established for future permanent vacancies in Vancouver.
Employees of the BC Public Service must be located in BC at the time of employment.
A Criminal Record Check (CRC) will be required.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplaceto represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Serviceis available to Indigenous (First Nations status or non-status Inuit or Métis) applicants originating from the land now known as Canada seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province we offer exciting opportunities for your be a part of the BC Public Service a Top 100 Employer that embraces diversity health and career growth. For more information please seeWhat We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge skills abilities competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments employment history including start and end dates (month and year) of your employment and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles start and end dates (month and year) of your employment and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process including helpful tips and videos about the application process visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying visit the Technical Assistance page of MyHR.

DescriptionThe TeamClient Service Workers (CSWs) play a valuable role in the Service Delivery Divisions service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers CSWs provide important administrative and client servi...