Customer Success Manager French Lisbon
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Customer Success Manager
Location: Lisbon Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Build and maintain strong long-term relationships with assigned clients or customers.
- Conduct regular check-ins and business reviews to monitor satisfaction and performance outcomes.
- Serve as the main point of contact for client inquiries requests and escalations.
- Collaborate with cross-functional teams to address client needs and resolve issues promptly.
- Oversee the onboarding of new clients to ensure a smooth transition and successful implementation.
- Track client usage engagement and satisfaction data to identify risks and improvement opportunities.
- Provide product education updates and best practices to help clients maximize value.
- Gather client feedback to inform internal teams and support continuous product or service improvements.
- Identify and pursue opportunities for account growth through upselling or cross-selling.
- Support the enhancement of customer success tools resources and internal processes.
- Prepare and present reports on key client metrics including retention satisfaction and growth.
REQUIREMENTS:
- Native/fluent in French (C1) both oral and written. Fluent in English (at least B2).
- Bachelors degree in Business Marketing Communications or a related field.
- Proven experience in customer success account management or a client-facing role (preferably in B2B SaaS or technology environments).
- Strong understanding of customer relationship management principles and practices.
- Excellent communication interpersonal and presentation skills.
- Ability to build trust and rapport with clients at all organizational levels.
- Proactive results-driven mindset with strong problem-solving and analytical abilities.
- Skilled in managing multiple client accounts and prioritizing tasks effectively.
- Proficiency with CRM platforms (e.g. Salesforce) and reporting tools.
- Experience analyzing customer data and interpreting performance metrics.
- Passion for customer advocacy and commitment to delivering exceptional service experiences.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Working schedule: Mon-Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Meal allowance
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance
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About Company
Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting real ... View more
