Collections Agent

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Credit collection Agent

San Diego CA

JOB SUMMARY

This position is responsible for the successful collections of funds that are past due and all off the off line processes that are required to make that collection happen. Duties include special reviewing credit validations and monitoring. This role also would require working as part of a team delivering first class and professional customer service.

Essential Duties and Responsibilities

Perform skip tracing on locations and people that are delinquent
Advise customers of necessary actions and strategies for debt repayment.
Working and reconciling with local agencies to ensure payment (Alberta works)
Writing off customer accounts
Handle complex account billing issues and provide adequate and reasonable solutions.
Arrange for debt repayment or establish repayment schedules based on customers financial situations.
Responsible for updating and maintaining complete collection processes using the support framework designed. i.e.: learning policy and procedure for accessing letters sources of needed information and scheduling requirements to achieve successful collection.
Perform credit risk security deposit and credit monitoring
Perform credit financial analysis
Establish and manage credit limits
Direct responsibility for resolving credit and collections tasks within SLA
Adhere to agreed Key Performance Indicators Service Level Agreements and quality standards

EDUCATION/EXPERIENCE

The minimum education requirements are:

Bachelors degree

The minimum experience requirements are:

1 to 2 years of experience working directly with customers in a problem solving issues resolution or similar role required

SKILLS AND COMPETENCIES

Focuses on delivering a positive customer experience
Should be professional courteous friendly and empathetic
Should possess active listening skills
Focuses on delivering a positive customer experience
Good data entry & typing skills
Ability to multi task.
Strong written and verbal communication skills
Capable of handling fast-paced innovative and constantly changing environment
Should be a team player.
Should possess good negotiation skills
Should be able to identify process improvement ideas for implementation.
Strong evaluation and analysis skills
Strict adherence to company policies and delegation of authority
Excellent attention to details

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS

Working hours based on US time zone
Use of a PC/ shared computer.

#NOBLE-NON-IT

Credit collection Agent San Diego CA JOB SUMMARY This position is responsible for the successful collections of funds that are past due and all off the off line processes that are required to make that collection happen. Duties include special reviewing credit validations and monitoring. This rol...

Credit collection Agent

San Diego CA

JOB SUMMARY

Essential Duties and Responsibilities

Perform skip tracing on locations and people that are delinquent
Advise customers of necessary actions and strategies for debt repayment.
Working and reconciling with local agencies to ensure payment (Alberta works)
Writing off customer accounts
Handle complex account billing issues and provide adequate and reasonable solutions.
Arrange for debt repayment or establish repayment schedules based on customers financial situations.
Responsible for updating and maintaining complete collection processes using the support framework designed. i.e.: learning policy and procedure for accessing letters sources of needed information and scheduling requirements to achieve successful collection.
Perform credit risk security deposit and credit monitoring
Perform credit financial analysis
Establish and manage credit limits
Direct responsibility for resolving credit and collections tasks within SLA
Adhere to agreed Key Performance Indicators Service Level Agreements and quality standards