Front Desk Agent
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Job Location:
Gulfport, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to Guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Keep record of room availability and rate.
Compute bill collect payment and make changes for guest.
Make confirm and cancel reservations via all communication avenues.
Post charges such as room food liquor or telephone to guest bill if interface is inoperable.
Make reservation transportation or entertainment reservations for guest.
Deposit valuables in hotel safe deposit box.
Store luggage and other items for guests awaiting check in as needed.
Ability to accurately use various office software.
Familiarity with Fosse a plus.
Ability to accurately communicate with guests.
Ability to assist with various office tasks as required.
Ability to follow all StepStone and hotel policies and procedures.
Minimum lifting of 20 pounds.
Pushing bending stooping standing upward reaching manual dexterity.
Hearing writing typing.
Other duties may be assigned.
Ability to work multiple shift schedules.
Must have good mathematical and computer skills.
Must be a team player.
Must have comprehensive knowledge of hotel functions and departments.
High school education required. Relevant training and experience and additional education preferred.
Must have reliable transportation.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
One of the premier hotel management companies, StepStone exists solely to enhance the value of our clients’ assets. Click here to learn more.
