Network Voice Consultant (L4 level)

Melbourne, FL - USA

Monthly Salary: Not Disclosed

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Job Summary

Role: Network Voice Consultant (L4 level)

Location: - Day 1 ONSITE - Melbourne FL (1^st preference) Frisco TX or Morrisville NC (next choice)

SME :

Technical Certification: CCVP with at least 10 to 15 years of experience.

Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.

Must be able to add IP phones End users CSS Partition Route pattern and Route Group etc.

Good understanding of Unity Connection Voice mail services.

Good understanding of VoIP MGCP H.323 and SIP services.

Good communication skills.

Open for 24x7 availability

Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

Expert level experience in handling Cisco IP telephony Network Infrastructure.

independently resolve tickets within SLA

Adheres to standard operating procedures / work instructions

Follow the escalation process

Follow the shift hand-over process

Update worklogs

Update the knowledge base

Technically upgrade across versions of environment when required

Ticket Monitoring

On - call support

Opening Bridge Call

KEY TECHNOLOGIES:

CUCM & Unity connection 8.x and 9.x.

SIP MGCP and H.323 gateways.

UCCX 8.0 and 9.0 for IMACs

Basic scripting knowledge of UCCX 8.0 & 9.0

Role: Network Voice Consultant (L4 level) Location: - Day 1 ONSITE - Melbourne FL (1st preference) Frisco TX or Morrisville NC (next choice) SME : Technical Certification: CCVP with at least 10 to 15 years of experience. Basic understanding of CUCM & Cisco unity connection version 8....