Senior User Researcher
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Job title: Senior User Researcher
Reporting to: Product Design Lead
Location: Cape Town (Hybrid)
WHAT WE DO
Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better faster and more simply so they can spend more time doing what they love.
If youre looking for a new place to call home that believes in the potential of the broader SME landscape in South Africa and a place where youll work with awesome people - then Lulas the place for you!
Were making business banking fast human Lula!
CULTURE CODE
We embrace Curiosity
We win as One
Were Driven by Purpose
We Execute with Ambition
Overall Purpose:
As our Senior User Researcher youll be at the forefront of driving innovation and shaping the future of fintech for underserved SMEs. Youll have the opportunity to dive deep into the hearts and minds of our users and uncover the insights that will lead to groundbreaking solutions.
Your work wont just inform product design and strategyit will transform the experience of business owners across South Africa. This is more than just a role; its an adventure where your insights will lead to big bold changes. If youre passionate about making a real difference this is the role for you.
Responsibilities & Competencies:
- Plan and execute top-tier strategic research that gets to the heart of what our users needwhether its through interviews usability tests or innovative design-thinking sessions.
- Partner with Product and Marketing teams to fuel product discovery with forward-looking insights.
- Handle reactive research for our product and UX teams like a pro - run unmoderated tests write scripts for interviews and make sure were always learning from our users.
- Manage the logistics of research (yes youll keep it all running smoothly) - from recruiting participants to scheduling sessions.
- Bring insights to life! Develop user personas journey maps and visualise how we can make our products and services even more brilliant.
- Break down complex research into bite-sized actionable insights for the team ensuring we keep the user at the centre of everything we do.
- Stay ahead of the curvekeep Lula innovative by adopting the latest trends methodologies and tools in user research.
- Build strong relationships with stakeholders to ensure research findings land with impact and influence.
Required Experience & Qualifications:
- 5 years of experience in user research with at least 2 years in a leadership role.
- A proven track record of delivering qualitative and quantitative research in fast-paced environments like fintech or SaaS.
- Expertise in user-centred design principlesyoure obsessed with understanding the user.
- A strong collaboratorexperience working hand-in-hand with product and UX teams.
- Exceptional communication skills that help you clearly and confidently present your findings.
- Hands-on experience with tools like UserZoom Optimal Workshop or similar.
- A degree in Human-Computer Interaction Psychology Design or a related field is a plus.
- Experience in Figma and other UI design tools to turn insights into design patterns that are trustable and easy to communicate with other team
Required Experience:
Senior IC
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
OVERALL PURPOSE We're looking for a newly qualified CA(SA) to join Lula as a Financial Accountant. The Financial Accountant ensures accurate, timely, and compliant financial reporting in a fast-paced fintech environment. This role manages day-to-day accounting, period-end close, intan ... View more
