Product Concern Engineer
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Job Location:
Szentendrei - Hungary
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Product Concern Engineer you will identify and escalate critical vehicle issues that dealers cannot currently fix. Collaborate with engineering to quickly develop and deploy corrective actions including parts software and service procedures. Main goal is to improve dealer Fix-it-Right-the-First-Time rates control warranty costs and reduce buy-backs.
Responsibilities
Apply analytical skills to identify unresolved customer vehicle concerns in all markets for assigned vehicle line(s). Strive to reduce time between first occurrence indicator and escalation (Patient Zero).
Develop/organize supporting data and analysis to substantiate concerns against QSF (Quick Service Fix) Screening Criteria.
Escalate concerns in a timely manner to Product Development/Quality and responsible design & release activities.
Support efforts with key stakeholders to resolve concerns as required including assist with locating concern vehicles and parts for inspection.
Plan/coordinate repair readiness and author Service Bulletin & Service Messages in a timely manner.
Support the Technical Assistance Centre (TAC) and Markets.
Lead escalated Technical Assistance Requests and work with Engineering SMEs to provide support to Field Service Engineers.
Utilize Business Case process to facilitate lower warranty costs and improved customer satisfaction.
Qualifications
University or College Degree as a mechanical engineer
At least 2-3 years work experience in technical field
Technical knowledge automotive experience
Fluent written and spoken English
Ability to multitask
Ability to manage conflict including with senior management such Chief Program Engineers
Self-starter and ability to manage a project.
Advantage:
Hobby car mechanic experience from service station is an advantage
AI prompting / PowerApps / Qlik / Dashboard knowledge/experience
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
#LI-FordHungary
Key Skills
- APQP
- Six Sigma
- GD&T
- Root cause Analysis
- CAD
- Project Leadership
- SolidWorks
- Mechanical Engineering
- Quality Management
- Product Development
- Catia
- Manufacturing
About Company
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