Junior Technical Product Manager

H&R Block Global Technology Centre Ireland

Position: Junior Technical Product Manager

Location: Merrion Square Dublin 02

Contract: Full-Time Permanent

Our Company

In 1955 two brothers Henry and Richard Bloch set out to provide the public with the highest quality personal tax services. Today we continue to serve our clients our community and our brand with the same passion our founders held. Weve been true to that purpose since 1955 and in that time weve prepared more than 800 million tax returns.

People are often surprised when they begin working here. Maybe its because the company founded by two brothers still has the feeling of a family. Or it could be our high-ambition associates who believe in our purpose and core values. Or the growth opportunities that come with H&R Block careers.

Our company is forward thinking and creative we combine passion & expertise to create fresh powerful IT we provide an exceptional customer experience through reliable systems consistent delivery innovative solutions working with the latest frameworks and technologies! We are an equal opportunities employer and we are committed to a culture of belonging and equity where every voice is heard and everyone feels safe included and inspired. Our leadership is accessible. Our team is welcoming fun and collaborative. Build your career and future with a position at H&R Block.

Our Team & Purpose

Our overall purpose in H&R Block Global Technology Centre Ireland is to build confidence in H&R Block products by driving quality and efficiency through our Process Governance and Product Certification practices and supporting our overall Enterprise Priority which is to provide an exceptional customer experience through reliable systems consistent delivery and innovative solutions. We do this by ensuring adherence to Quality Standards providing transparency on the quality of our products and insights to trends in quality through product reviews and audit and partnering with product squads and leaders across the Organization. We aim for operational excellence having a DevOps culture with an agile based development culture.

What is the opportunity

Reporting to the Manager - Technology were looking for a technically fluent and execution-focused Technical Product Manager (TPM) with 23 years of experience to support the evolution and scaling of our Internal Developer Platform (IDP) which leverages a third-party tool. This role is ideal for a product manager who enjoys working across engineering DevOps compliance and QA to deliver tools and services that improve developer experience governance and operational excellence.

This role will drive end-to-end product delivery from shaping requirements and facilitating Agile ceremonies to supporting testing documentation and rollout. Reporting directly to the Manager of Technology the TPM will closely collaborate with the manager to scale and roll out the IDP effectively across the organization ensuring alignment with technical strategy and organizational goals.

In this role you will

Product Ownership & Execution

• Drive execution of the product vision for Cortex-based IDP.

• Lead and facilitate quarterly planning sessions define objectives and align capacity with goals.

• Manage the product backlog prioritize work and ensure delivery aligns with roadmap.

• Run Agile ceremonies: sprint planning reviews retrospectives daily standups and backlog refinement.

Policy Governance & Compliance

• Work with InfoSec compliance and enterprise architecture to translate policies and business requirements into clear actionable user stories.

• Ensure the platform supports organizational standards for security auditability and compliance.

Testing & Quality Support

• Collaborate with the Quality Assurance team to support UAT (User Acceptance Testing).

• Ensure delivered features align with business requirements and acceptance criteria.

• Facilitate issue triaging and feedback incorporation during testing cycles.

Documentation & Developer Enablement

• Create and maintain knowledge articles user guides and internal documentation for developers and end users.

• Drive platform onboarding and enablement activities in collaboration with engineering and DevRel teams.

Stakeholder Engagement

• Organize and lead stakeholder meetings to gather feedback align priorities and communicate progress.

• Act as the central point of contact between engineering teams DevOps QA InfoSec and business stakeholders.

Who you are

• Bachelors degree qualified in Computer Science or a related field

• 23 years experience as a Technical Product Analyst or Product Owner in a cloud/platform engineering or DevOps environment.

• Strong understanding of Agile methodologies and software development lifecycle.

• Familiarity with DevOps principles CI/CD processes and developer tooling.

• Working experience or strong knowledge of:

• Azure DevOps (ADO) Boards Pipelines Repos Artifacts

• Experience in writing user stories managing backlogs and translating complex technical/compliance requirements into executable work items.

• Proven ability to support QA/UAT by validating features meet business expectations.

• Excellent verbal and written communication skills including the ability to create clear concise documentation and knowledge base content.

What will make you stand out

• Solid understanding of Git Microsoft Azure Infrastructure as Code (IaC) tools (e.g. Terraform Bicep) and code quality/static analysis tools.

• Relevant certifications such as:

• Product Management certifications (e.g. PSPO CSPO Pragmatic Institute or equivalent)

• Certified Scrum Master (CSM) or other Agile delivery certifications

• Hands-on experience with Cortex Backstage or other Internal Developer Platform (IDP) tooling.

The behaviours to embrace to help you succeed

• Craving and solving difficult problems

• Taking calculated risks

• Being bold and resilient

• Being a team player who values building relationships

• Ability to work on your own initiative

• Embracing diversity of thought to drive enriched client experiences with quality products