Operations Manager, GTM Accelerate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Stripe Accelerate is a division of Professional Services (ProServ) that helps users realize the full value of their Stripe investment. Accelerate focuses on well-defined use cases. Accelerate streamlines the implementation of these solutions guiding users through their journey with precision and efficiency. Our team uses deep product knowledge standardized processes and automation to deliver outcomes. We nurture a diverse talent pool providing high-potential professionals with unparalleled growth opportunities and preparing them for successful careers at Stripe.
What youll do
The SDC (Stripe Delivery Centre) GTM Accelerate team is looking to hire a manager to help build our inaugural SDC team in this role youll lead a team of Implementation Specialists dedicated to providing technical guidance throughout the users implementation journey with Stripe. Your team will address technical queries troubleshoot issues and collaborate closely with frontline developers and technical leaders to ensure a simple effective experience. You will actively engage with and develop your team setting clear goals and using metrics to improve performance. Your strong operations mindset and quick thinking will be vital in ensuring that projects are delivered successfully and that users deploy high-quality integrations to realize strategic value from Stripe.
Responsibilities
- Hire lead and develop a team of Implementation Specialists to provide technical guidance during user implementations
- Oversee project delivery of the book of business assigned to your team through: monitoring of project health quality and SLA compliance
- Effectively manage team capacity through: project assignments resource allocation and forward capacity planning (including PTO planning)
- Coordinate escalations across Product Sales Engineering and Professional Services teams
- Identify opportunities to improve processes and adopt new practices that enhance service delivery
- Collaborate with cross-functional teams like sales and product to deliver high-impact initiatives
- Advocate for exceptional customer service and build strong relationships with users.
Minimum requirements
- 5 years of building and leading high performing professional services and/or customer success/support teams in a high growth technology environment
- 10 years of customer facing experience in an infrastructure platform or SaaS business
- Ability to convey complex business and technical concepts to both technical and non-technical audiences along with quickly grasping technical concepts to support escalations
- Experience working cross-functionally with global teams to deliver high-impact initiatives
- Operational mindset with experience in launching new processes and delivering services
- Analytical skills to investigate prioritize and identify the root cause of issues
- Comfort operating in a highly ambiguous and fast-paced environment
- Excellent written and verbal communication skills
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Accept payments and scale faster with AI.
