Customer Fulfillment Specialist – Aftermarket Center (AMC)

Customer Fulfillment Specialist Aftermarket Center (AMC)

Do you enjoy solving customer challenges and ensuring smooth order execution
Are you ready to be the key link between operations and customer satisfaction

Join our team!

Baker Hughes is the leading energy technology company delivering across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries our innovative technologies and services are taking energy forwardmaking it safer cleaner and more efficient for people and the planet.

Partner with the Best
The Aftermarket Center (AMC) Customer Fulfillment Specialist plays a critical role in ensuring seamless customer transactions from inquiry to remittance. This position is responsible for managing the full lifecycle of customer orders including quoting order entry fulfillment and post-shipment support. The role requires close collaboration with sales operations and technical teams to resolve issues prioritize fulfillment and maintain high levels of customer satisfaction.

As a Customer Fulfillment Specialist AMC you will be responsible for:

• Owning quoting order entry order fulfillment post-shipment and overall customer issue resolution throughout all phases of the business cycle for parts
• Reviewing and providing recommendations on customer requirements to ensure compliance and/or note exceptions on quotations and purchase orders
• Managing and resolving commercial and technical risks including pricing issues and technical clarifications
• Facilitating order entry providing order status updates resolving customer issues and attending customer meetings as necessary
• Managing shop fulfillment prioritization of customer-specific orders
• Managing hold orders and maximizing on-time delivery through constant communication and prioritization of shop fulfillment
• Working in close partnership with sales teams on customer and order-related issues
• Managing escalations from external customers through AMC by clearly communicating influencing teams and prioritizing activities

Fuel Your Passion

To be successful in this role you will:

• Possess a bachelors degree in engineering (mechanical preferred) from an accredited college or university (or an associates degree in a related field; high school diploma considered)
• Have 3 years of experience in customer service including in the aftermarket/services industry
• Be proficient in Microsoft Excel
• Be able to multitask prioritize and manage time effectively
• Demonstrate excellent communication listening and interpersonal skills with the ability to stay calm under pressure

Preferred Qualifications

• Possess control and/or relief valve technical experience
• Have 5 years of experience in the valve industry (aftermarket/services)
• Have experience using ERP systems such as SAP or Oracle

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone this role we can offer the following flexible working patterns:

• Hybrid working schedule

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance
• Generous Parental Leave
• Mental Health resources
• Dependent Care
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections base salary level and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package which can be found here and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.