Donor Services Specialist (Medical Assistant, Phlebotomist, Certified Nursing Assistant)

Since 1954 the Central California Blood Center (CCBC) has been the leading provider of blood products for the Central Valley serving more than 1.9 million people across Fresno Madera Tulare Kings and Mariposa Counties. We partner with generous donors and local organizations to support a network of over 20 hospitals and healthcare facilitiesand were looking for mission-driven compassionate individuals to join our 1954 the Central California Blood Center (CCBC) has been the leading source of blood products for the Central Valley. Serving a population of over 1.5 million people CCBC works with thousands of generous blood donors and local organizations to collect blood throughout the Central Valley and provide those vital blood products to our network of 30 hospitals and healthcare organizations throughout Fresno Madera Tulare Kings and Mariposa Counties. To accomplish our mission were looking for mission-driven passionate caring and committed team members.

FLSA Status: Full-time hourly (non-exempt)

Schedule: Flexible shifts including weekends and some holidays (on a rotating basis). Typically scheduled 40 hours per week with two consecutive days off.

Pay Rate: $19.50 - $21/ hourly (DOE)

Location: Based at one of our Donor Centers or on mobile blood drives throughout the Central Valley

Reports to: Operations Manager/Assistant Operations Manager

Job Summary

At CCBC every blood donation starts with a great donor experience. As a Donor Services Specialist youll make every donor feel welcome safe and appreciatedbecause how we care for people matters just as much as the lifesaving work we do.

No experience No problem. We provide paid training to teach you how to perform all types of blood collections including whole blood double red cell platelet plasma and other automated procedures. Youll be part of a supportive professional team committed to quality efficiency and care.

Whether youre stationed at a donor center or working on mobile drives in the community this is a great opportunity to launch a healthcare career with purpose. Through our Career Ladder program youll also have a clear path to grow your skills and advance within the organization.

Essential Job Duties

Donor Experience

Make every donor feel welcome relaxed and appreciated from check-in to post-donation

Explain the donation process and answer questions with patience and clarity

Educate donors on the different types of donations and help them select the right option

Reschedule future donations and encourage ongoing participation

Keep the environment calm friendly and team-focusedeven during busy moments

Support donors if they feel unwell or have concerns

Be a familiar trusted face that keeps donors coming back

Clinical Responsibilities

Perform donor health screenings with care and accuracy

Ensure donor confidentiality

Develop blood draw techniques that prioritize comfort and safety

Verify donor identity and label blood products accurately

Enter donor data correctly into our system

Prepare clean and maintain equipment and supplies

Maintain a safe organized and compliant workspace

Follow all procedures to meet regulatory and quality standards

Team and Operational Support

Be punctual dependable and ready to support your team

Participate in ongoing training and skill development

Be flexible in traveling to other CCBC locations or mobile drives as needed

This list of job duties and requirements is not all-inclusive. Management at its discretion may assign additional duties.

Qualifications

High school diploma or equivalent

Valid drivers license

Customer service retail or food service experience is highly valued

Bilingual skills are a plus and help us serve our diverse community

Phlebotomy or healthcare experience is helpfulbut not required

Other Requirements

Comfortable standing or walking for long periods

Willing to follow all training safety and operating procedures

Professional respectful and kind in all interactions

Committed to CCBCs mission of saving lives

Willing to travel locally for mobile drives

Good driving record

Skills and Abilities

Strong attention to detail

Excellent interpersonal and customer service skills

Ability to multitask and prioritize in a dynamic environment

Culturally responsive and socially perceptive

Clear verbal and written communication skills

Basic computer skills (Microsoft Word Excel Outlook)

Benefits

CCBC offers the following employee benefits:

Paid training & development

Supportive purpose-driven work environment

Paid time off & California Paid Sick Leave

Medical dental & vision insurance

401(k) with up to 4% employer match pension plan

Flexible Spending Account

Long-Term Disability Insurance

Free electric vehicle charging

Physical Activity Requirements

You should be comfortable with frequent standing walking lifting reaching and repetitive hand motions. This role also involves talking listening keyboarding and maintaining attention to detailed tasks in a busy mobile setting.

Equal Opportunity Employer

The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression hair style age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Human Resources Department at