Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.
Are you highly organized detail-oriented and passionate about delivering exceptional customer service Join Alfa Laval a global leader in engineering solutions as a Field Service Coordinator and play a pivotal role in ensuring smooth efficient service delivery across Australia.
About the Role
As a Field Service Coordinator youll be the heartbeat of our service operationsplanning scheduling and coordinating field service activities to meet customer expectations and contractual obligations.
Key Responsibilities
- Manage and execute Service Agreements across Australia
- Schedule jobs and allocate resources using OneService
- Coordinate spare parts orders and ensure timely delivery
- Track progress KPIs and prepare monthly service reports
- Support invoicing processes and maintain accurate documentation
- Liaise with Field Service Engineers Sales and Customers to resolve issues
- Ensure compliance with WHS and ISO standards
What Were Looking For
- Experience in service coordination scheduling or operations
- Strong organizational and multitasking skills
- Excellent communication and stakeholder management
- Tech-savvy (ERP systems MS Office; OneService/iScala experience a plus)
- Ability to thrive in a fast-paced environment
Whats in It for You
- Competitive salary bonus opportunities
- Ongoing training and career development
- Inclusive safety-first culture
- Be part of a global organization with local impact
#LI-Hybrid
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Enhancing customers’ competitiveness through world-leading sustainable solutions within the Energy, Food, Water and Marine industries.
