Sr. Service Cloud Solution ArchitectManager
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 180 - 180
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
This is a remote position.
Our client is looking for Sr Service Cloud Solution Architect (100% Remote).
Job Duration: Long Term Contract (Possibility Of Further Extension)
Position Summary:
Service Cloud Manager/Solutions Architect leads the design and delivery of scalable Salesforce Service Cloud solutions that enhance customer experience and operational efficiency. This role partners with business stakeholders manages cross-functional teams and provides technical leadership to ensure solutions align with business goals and Salesforce best practices.
Key Responsibilities:
- Act as a Service Cloud SME defining architecture standards governance and best practices.
- Architect and implement Service Cloud features (Case Management Omni-Channel Knowledge Entitlements automation with Flows/Apex).
- Integrate Service Cloud with external systems (ERP CTI portals knowledge systems) using tools like MuleSoft Boomi or Informatica.
- Define data models automation security and performance standards.
- Provide thought leadership on Service Cloud roadmap emerging features (Einstein AI Case Swarming).
- Collaborate with business stakeholders bridging business and technical needs.
- Lead and mentor Salesforce developers admins and junior team members.
Required Experience:
- 5 years in software/system/enterprise architecture.
- Proven expertise in Salesforce platform and Service Cloud capabilities.
- Experience with complex large-scale implementations SaaS/PaaS and integrations.
- Strong skills in enterprise app integration AI/analytics and data management.
- Excellent communication leadership and problem-solving skills.
Desired Technical Skills & Certifications:
- Deep knowledge of Service Cloud (Case Management Omni-Channel Entitlements Knowledge Service Console).
- Hands-on with Einstein AI features (Bots Case Classification Next Best Action).
- Proficiency in Salesforce development (Apex LWC VisualForce APIs OAuth Platform Events).
- Data management and integration via ETL tools and middleware.
- Ability to design scalable secure and high-performance architectures.
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Application Architect / System Architect
Company Benefits: Medical Dental Vision Paid Sick leave 401K
Interested! Please apply or send your resume to /
Required Skills:
Service Cloud Salesforce
Required Education:
Bachelors
Company Industry
IT Services and IT Consulting
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
