Sr. VoIP Manager
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Job Location:
Ridgeland, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Required Qualifications / Skills
- Bachelors degree in electrical engineering Computer Science Telecommunications or related field.
- 15 years in voice / telecom engineering with at least 10 years in a leadership role.
- Deep hands-on experience with MetaSwitch(switching feature server provisioning interconnect).
- Strong experience with BroadWorks / BroadSoftor equivalent UC / switching platforms.
- Solid understanding of SS7 SIP RTP codec interworking QoS signaling protocols.
- Experience with Session Border Controllers (SBCs) interconnect SIP trunking interworking gateways.
- Experience in migrations or greenfield deployments is a plus.
- Strong leadership vendor management and communication skills.
- Ability to manage operations outages and escalations.
- Planning budgeting documentation process orientation.
- Familiarity with emergency services (911 / NG9-1-1) regulatory compliances.
- Willingness to be on-call or handle critical issues after hours as needed.
- Carrier Network Architecture:Deep understanding ofClass 4 & 5 switchingrouting andcall signaling(SIP SS7 ISUP SIP-I).
- VoIP and TDM Interconnects & Peering:Knowledge ofSBCs Media GatewaysSoftswitches.
- Traffic Management:Experience withLeast Cost Routing (LCR)QoS traffic optimization.
- Number Portability CNAM & ENUM: Understanding of numbering plans and local/national routing databases.
- OSS/BSS Systems:Familiarity with operational systems for provisioning mediation billing and fault management.
- Network Security:Awareness offraud managementFraud preventionSIP security andfirewall/NAT traversal.
- Cloud & Virtualization:Exposure toNFVSBC virtualization andcloud-based carrier platformsis increasingly valuable.
- Exposure tointernational voice terminationwholesale VoIP orcarrier interconnectmanagement.
Preferred / Nice-to-Have
- Experience with cloud voice / microservices / containerization of telecom functions.
- Experience integrating with IMS / 5G / VoLTE / VoWiFi.
- Prior exposure to hybrid switch / UC architectures (legacy cloud).
- Experience managing distributed teams or multi-site operations.
2. Business & Operational Management
Senior Managers must align technology with business goals and customer expectations.
Business Operations Skills:
- Carrier Agreements & Interconnect Management:Negotiating peering transit and interconnect contracts with other carriers.
- Traffic Settlement & Cost Optimization:Managing wholesale rates A-Z termination deals and margin analysis.
- Vendor and Partner Management:Handling relationships with Tier 1 carriers resellers and solution vendors.
- Budgeting & P&L Management:Proven experience managing budgets forecasting and achieving profitability targets.
- Regulatory Compliance:Knowledge ofFCC CRTC or relevant telecom regulations lawful intercept compliance and international routing rules.
3. Leadership & People Skills
Leadership in telecom operations requires managing cross-functional teams.
Leadership Competencies:
- Team Leadership:Leading NOC engineering provisioning and customer support teams.
- Strategic Planning:Translating corporate goals into network and operational strategies.
- Crisis Management:Handling outages routing failures or fraud incidents with calm and coordination.
- Performance Management:Setting KPIs for uptime SLA adherence and quality metrics.
- Cross-Department Collaboration:Coordinating between technical finance regulatory and business development teams.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
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