Housing Needs Officer

Truro - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Want a job that makes a real difference Join our team in administering Cornwalls Homechoice register. We are providing critical help and support to 1000s of households every year in Cornwall who are in need of housing.

You will be working with passionate supportive colleagues committed to making a difference to our communities and our residents.

If you have no direct experience of working in housing but you have energy learn quickly are caring and have great people skills then we still want to hear from you!

The Service & Team:

This role is within the Homechoice team Community Services Community and Wellbeing Directorate

The Role:

This is a frontline role maintaining and operating the Councils housing register and administering the Cornwall Homechoice choice-based lettings scheme. You will be providing advice and assistance to applicants as required to enable people to access accommodation. You will identify potentially vulnerable households and make appropriate referrals to Housing Options other relevant agencies or under safeguarding procedures.

This is a public/customer-facing role where the statutory English language requirement for public sector workers applies.

This position will be subject to an enhanced criminal record disclosure check.

Working Pattern:

This is a full-time position 37 hours per week Monday to Friday

What youll need to succeed:

Education to GCSE standard Grade C and above in English and Maths or equivalent

Proven skills in all aspects of general administrative work particularly keyboard and IT skills to make full use of the Councils IT systems including specialist software

Previous experience of working within the housing field and an understanding of accessing social housing would be desirable

Please read the role profile for the full details of this role attached below in this advert

What youll get in return:

Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

a competitive salary.

a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions

a generous annual leave entitlement with the potential to purchase additional leave.

A national award-winning employee health and wellbeing programme

Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact

Application Process

Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here The application process.

Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

Required Experience:

Unclear Seniority

DescriptionWant a job that makes a real difference Join our team in administering Cornwalls Homechoice register. We are providing critical help and support to 1000s of households every year in Cornwall who are in need of housing.You will be working with passionate supportive colleagues committed to ...