Client Engagement Center Service Representative (Bilingual-Spanish)

Spokane, WA - USA

Yearly Salary: $ 21 - 23

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

More than 130 years ago we started with core values that never go out of style: listen learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington Oregon Idaho and California we understand our role in the economy and take that responsibility addition to offering a source of capital to personal banking clients and businesses of all sizes we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

Join our team as a Client Engagement Center Service Rep where youll be the trusted voice clients rely on for support guidance and solutions. Every interaction is an opportunity to build meaningful relationships strengthen client confidence and make a positive impact. This role is fast-paced people-focused and perfect for someone who loves helping others succeed.

In this role youll

Provide exceptional service to clients by phone email and online offering accurate information and prompt support.
Research and resolve issues to ensure a seamless client experience.
Support clients and branches with online banking mobile banking and loan-related transactions.
Contribute to service quality goals across the department.
Assess client needs resolve inquiries share account details and complete a range of transactions.
Strengthen client relationships through proactive cross-selling or by referring clients to the right specialists.
Use multiple computer systems to troubleshoot gather information and document interactions.
Follow all policies procedures security requirements and regulatory guidelines.

What were looking for

You have a high school diploma or GED (Required).
You bring experience in a call center retail banking or operations role (Required).
An equivalent combination of education and experience can be considered in lieu of a degree.

What helps you shine

You deliver professional accurate and responsive client service with ease.
You communicate clearly and effectively adapting your style for phone email and online interactions.
You bring experience with sales and referrals and enjoy identifying client needs.
You excel in negotiation problemsolving and time management.
You manage multiple tasks and thrive in a busy team-centered environment with shifting priorities.
You understand relevant laws and regulations related to deposit accounts and operations.
Youre proficient with Microsoft Office and comfortable navigating multiple computer applications at once.
You can lift and move objects up to 25 pounds.

Our Company Values

Do the right thing
Mutual respect
Quality
Accountability

What Our Team Says

I have the opportunity to learn and grow every day in my current role. I love the work life balance knowing that we work hard and strive for high performance but we are celebrated. Glassdoor review

Compensation & Benefits

Targeted starting salary range (based on experience): $21 - $23
Annual incentive potential
Comprehensive employee benefits including: medical dental vision LTD STD and life
Paid vacation time sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement

Please take time to review Banner Banks Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship marital status age disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Required Experience:

Unclear Seniority