Visa Consultant

Position Overview:â

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship completing and processing all travel document needs as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations government travel and leisure industry and individuals. Our Visa Consultants offer exceptional service responsiveness and the utmost professionalism to all customers ensuring travel documents are obtained as easily and as quickly as possible.â

Responsibilities:â

• Provide highest level of customer service in identifying required documents application preparation validation submission pick up and return to customer for visas passports. and related services ensuring accurate efficient and timely processingâ
• Provide current accurate information to customer regarding visa and passport requirements processing and delivery; assist customer in making informed decisionsâ
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate complete and timely. Provide customer with real-time updates throughout the processâ
• Promote best practice ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent courteous and professional mannerâ
• Develop expert skill in visa and passport processing maximizing efficiency and productivityâ
• Work closely with CIBT teams such as Processing Dispatch Liaison to ensure seamless process for every customerâ
• Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issuesâ
• Document information in CIBT secure database in accordance with company protocol ensuring data integrity and appropriate records retention scheduleâ
• Stay abreast of all product/service enhancements system updates and changes to requirements â
• Assist colleagues and other teams as requestedâ
• Maintain strict client confidentiality ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other dataâ
• Complete all work in strict compliance with law regulations and company policies supporting CIBTs strong ethical cultureâ

â

Requirements:â

• Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years experience or equivalentâ
• 1-5 years experience; highly desirable: experience in travel hospitality or embassy/consulate relationsâ
• Fluency in written and spoken Englishâ
• Exceptional communication and interpersonal skillsâ
• Strong client service mentalityâ
• Solutions-focused with excellent attention to detail and accuracyâ

â

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1600 expert immigration and visa professionals attorneys and qualified migration consultants located in over 60 offices in 27 countries.â

With thirty years of experience CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas the market leader for business and other travel visa services for corporate and individual clients.â

We commit to delivering a superior service experience to our clients on each and every engagement.â

Opportunity at CIBT:â

We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team you will work with world-class visa and immigration experts. You will learn in a dynamic collaborative and complex global environment using industry-leading technology solutions. Our profound commitment to ethics compliance and diversity along with our respect for one another are key to our strength and success.â

Required Experience:

Contract