Functional Team Lead, Registrations & Scheduling or Health Information Management

We are seeking a Team Lead to oversee the integration and implementation of Meditech Expanse for the Foundation Teams (Patient Access HIM and Revenue). Reporting to both the Regional Director of Records Management & Registration FH and the M-Expanse Project Lead the Team Lead will ensure best practices innovation and seamless collaboration across teams. With expertise in HIM and its operational areas the Team Lead will represent HIM interests driving improvements and optimizations for enhanced service delivery. Strong project management skills and the ability to meet timelines are essential.

Education:

• Bachelors Degree in Health Information Management/Technology Business Administration or other related field. Eligible for membership with applicable professional Association as applicable.
• Five (5) years recent related experience including leadership and project management experience preferably in a HIM setting.

Skills and Abilities:

• Demonstrated supervision leadership and facilitation skills.
• Demonstrated oral and written communication skills.
• Demonstrated experience leading a team and fostering a respectful motivating and supportive environment.
• Demonstrated ability to represent your business stream across the organization and to senior leadership.
• Demonstrated knowledge of business practice and work flows in health care settings preferred.
• Demonstrated knowledge of Lean or related process improvement principles.
• Proven ability to engage and coordinate activities within a work setting.
• Proven ability to generate required outcomes from initiatives with specific purpose.
• Demonstrated ability to manage conflict effectively.

• A competitive salary: The salary range for this position is $45.46 - $65.35 per hour depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching. The new St. Pauls Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• A comprehensive health benefits package including dental vision and life insurance as well as pension.

Your Day to Day:

• Lead and oversee project team from design to implementation considering organizational culture clinical practices policies and necessary changes for successful implementation.

• Provide leadership coaching and mentoring to the team addressing performance issues and promoting a culture of competency and achievement.

• Serve as the primary HIM lead ensuring all HIM areas are integrated with other design teams and all impacts of the build are addressed.

• Gather best practices and industry innovations applying them to support decision-making in working group sessions.

• Coordinate with other Project and Team Leads to align work processes across teams and ensure consistent design testing and implementation.

• Ensure the team meets project deliverables on time providing regular status updates issue management and outcomes reporting.

• Facilitate project/design sessions manage meeting preparations follow up on outcomes and document decisions and actions.

• Champion change management communications and the overall project.

• Summarize/update policies procedures and documents for efficient decision-making in team sessions.

• Compile and address functionality questions for the build and track policy/procedure changes.

• Coordinate reviews of demos or draft builds for accuracy and summarize issues.

• Work with HIM and Clinical Transformation leadership to resolve team issues.

• Represent HIM on other M-Expanse teams and provide input on training change management and communications.

• Perform additional duties as needed.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence living our Mission Vision and Values means providing British Columbians with compassionate socially just exceptional and innovative care every day.

From our humble roots 129 years ago Providence has grown into globally renowned research teaching and care organization. As individuals within a mission-driven organization we choose to be part of Providence Health Care because we value the organizations long commitment to social justice and compassionate care and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.