Customer Project Delivery Manager (Customer-Facing w Focus on Tracking Project Milestones)

Customer Project Delivery Manager (Customer-Facing w/ Focus on Tracking Project Milestones)
Location: Mississauga Ontario
Salary: $70000-$90000 CAD Bonus Potential Benefits
Benefits: Health Plan (80% company-paid; 100% company-paid after 1 year) Holidays PTO
Job Type: Full-Time On-site
Start Date: ASAP
Sponsorship is not available

Customer Project Delivery Manager Description

Our client in manufacturing is seeking a Customer Project Delivery Manager to serve as the primary link between customers and internal teams ensuring high-volume order production runs smoothly and are delivered on time and on this customer-focused role youll manage day-to-day communication act as the escalation point when needed track hundreds of active SKUs using internal systems and team updates and coordinate with production departments to keep orders moving forward. Youll proactively identify and address potential delays while mentoring junior project managers and supporting process improvements. While the role doesnt require deep technical expertise it does demand strong organizational and problem-solving skills along with the ability to coach others on effective customer communication. This is an opportunity to join a newly established department where youll help shape processes for scalable growth and make a meaningful impact in a fast-paced environment.

Customer Project Delivery Manager Responsibilities

Serve as primary point of contact for assigned client accounts
Communicate customer expectations across internal departments
Monitor 400500 active SKUs to ensure deadlines are met and delays flagged early
Review production schedules to spot risks and work with teams on recovery plans
Accurately track project performance through spreadsheets internal systems and reports
Coordinate internal teams and external vendors for project execution
Facilitate team meetings to align goals and resolve blockers
Build strong customer relationships to drive repeat business
Coach team members on communication and escalation best practices
Recommend improvements to tracking processes and customer touchpoints

Customer Project Delivery Manager Qualifications

3 years of customer-facing roles in manufacturing logistics or a related industry required
Proven ability to manage high-volume orders/projects in a fast-paced environment required
Excellent English communication (verbal and written) skills required
Proficiency with MS Excel (pivot tables) spreadsheets and project management tools required
Strong problem-solving skills and confidence discussing issues with customers required
Detail-oriented with the ability to quickly assess priorities and adapt