Client Service Associate II
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Are you ready to make a significant impact in the world of payments Join our team at Chase Merchant Services where your skills will drive client satisfaction and career growth. Be part of a dynamic environment that values your expertise and offers opportunities for advancement.
As a Client Service Analyst in the Merchant Services Account Management team you will play a crucial role in delivering exceptional service to our diverse client base. You will be the primary point of contact ensuring client needs are met and satisfaction is achieved. Your work will contribute to the success of our clients and the firm fostering a collaborative and inclusive team culture.
Job responsibilities
- Demonstrate understanding of organizational purposes and operations.
- Provide leadership and insights on client strategies.
- Identify business trends using real data.
- Respond promptly to client inquiries and troubleshoot issues.
- Compile accurate data for reports and presentations.
- Assist clients with troubleshooting and maintenance.
- Coordinate execution of client requests.
- Facilitate communication between clients and internal partners.
- Act as the primary service support contact for clients.
Required qualifications capabilities and skills
- Superior interpersonal skills in customer interactions.
- Ability to generate documents for process streamlining.
- Assess client needs and troubleshoot issues.
- Exceptional verbal and written communication skills.
- Ability to anticipate client issues and follow through on commitments.
- Build relationships with clients and internal partners.
- Understand complex systems and processes.
- Mobilize internal networks to resolve service requests.
- Bachelors degree in business administration or related field.
Preferred qualifications capabilities and skills
- Five years in account management or client relations.
- Knowledge of bankcard industry procedures.
- Strong knowledge of Microsoft Excel PowerPoint and SharePoint.
- Proven ability to work under pressure with minimal supervision.
Additional Information:
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
