Enterprise Operations Senior Analyst
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 102000 - 118000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summary
We are seeking an experienced and ITIL-certified Enterprise Operations Senior Analyst with proven expertise in Major Incident Management (MIM) and enterprise operations. This pivotal role prioritizes outage and incident response leadership while maintaining responsibility for continuous monitoring diagnostics and operational stability across our global 24x7x365 IT Operations Center (ITOC).
The successful candidate will thrive under pressure lead cross-functional teams as Incident Commander during major outages and ensure compliance with ITIL-aligned practices while safeguarding service addition to incident leadership this role will oversee proactive monitoring troubleshooting governance and operational improvements in hybrid on-premises and cloud environments.
Duties and Responsibilities
Major Incident Management
- Serve as Incident Commander during critical outages and high-priority incidents leading technical bridge calls directing escalation paths and ensuring rapid service restoration.
- Manage real-time communications and provide timely updates to executives stakeholders and global teams.
- Maintain composure clarity and authority in high-pressure situations.
Operational Oversight & Monitoring
- Responsible for real-time monitoring of mission-critical infrastructure and enterprise applications using tools such as Splunk SolarWinds Dynatrace AppDynamics ThousandEyes and SCOM.
- Conduct proactive health checks leverage automation scripts and resolve anomalies before they escalate into incidents.
- Collaborate with internal teams and vendors to escalate and resolve complex infrastructure and application issues.
Technical Escalation & Troubleshooting
- Perform deep-dive troubleshooting across server OS (Windows/Linux) virtualization platforms (VMware) networking protocols (TCP/IP DNS DHCP) and hybrid cloud environments (Azure).
- Utilize scripting (Python PowerShell VBScript) to support diagnostics automation and performance optimization.
Reporting & Collaboration
- Generate clear and professional shift handover reports incident retrospectives and trend analyses.
- Contribute to continuous improvement through metrics tracking process refinement and knowledge management.
Salaries vary by location and are based on numerous factors including but not limited to the relevant market skills experience and education of the selected candidate. If an estimated salary range for this role is available it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Salary Range To perform this job successfully an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation please email (current employees should contact Human Resources). Education and/or Experience: Required: Preferred: Other Skills and Abilities: The following will also be required of the successful candidate: Sidley Austin LLP is an Equal Opportunity Employer #LI-HM1Qualifications
Required Experience:
Senior IC
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
About Company
Sidley is a global law firm, collaborating across disciplines and borders to help clients in more than 70 countries achieve business objectives.
