Customer Support Officer

About Juniper

At Juniper we are proud to be one of Western Australias biggest local aged care providers championing individualised care that keeps our customers connected to the people passions and places they have always loved. Right across the state we are committed to exceptional care accommodation and support services for older Western Australians.

Are you passionate about making a difference in the lives of older Australians Juniper is seeking a warm professional and proactive Customer Service Officer to be the welcoming face and voice of our organisation. This is a pivotal role where compassion meets coordination and every interaction counts.

As the first point of contact for prospective and emerging customers and their families youll deliver empathetic knowledgeable support that reflects Junipers values. Youll also build strong relationships with internal and external stakeholders ensuring seamless communication and service delivery.

Key Responsibilities

• Handle incoming calls and emails with empathy and professionalism. Educate problem-solve and guide customers toward solutions.
• Prepare quotes contracts reports and customer information packages.
• Manage general office duties.
• Assist with meetings events travel and special projects. Maintain sales documentation and run weekly reports.
• Deliver personalised support across multiple channels. Capture feedback and ensure customer satisfaction.
• Maintain accurate CRM records and ensure all activities align with aged care regulations and privacy standards.
• Uphold WHS standards and participate in safety training and risk management activities.

Skills & Experience

• Certificate III in Business or equivalent
• 3 years in customer service sales support or administration
• Strong organisational and problem-solving abilities
• Excellent communication and interpersonal skills
• Tech-savvy with CRM and Microsoft Office proficiency
• Ability to work independently and meet deadlines
• Understanding of aged care systems and standards (desirable)

Whats on Offer

• Annual Salary of $% superannuation
• Salary Packaging tax free benefits up to $18550 per year
• Juniper Central Head office location in Balcatta-Free parking on-site
• Be part of a values-driven organisation that prioritises wellbeing and professional growth
• Enjoy exclusive discounts through Juniper and Corporate Health programs

How to Apply

Ready to make a meaningful impact in aged care across Western Australia Submit your application online including your CV and cover letter outlining your suitability for the role.

For any questions or to arrange a confidential discussion please contact Sarah Adair from our Recruitment team via email at

Please note:We do not accept applications from recruitment agencies.