Deployed Engineer

Houston, MS - USA

Yearly Salary: USD 90000 - 100000

Posted on: 22-10-2025

Vacancies: 1 Vacancy

Job Summary

About Paladin
Paladin builds Drone-as-First-Responder systems that get eyes on emergencies in under 90 seconds. Our autonomous drones LTE connectivity and Watchtower platform help police fire and EMS make faster safer decisions.
Role Summary
You will lead Paladins forward-deployed reliability functionassisting 24/7 customer support hands-on hotfixes and onsite remediation. Youll dive into code when needed ship patches safely build customer-facing tools and internal utilities and manage a small triage pod. Youre equal parts incident commander field engineer and player-coach who turns real-world issues into stable scalable solutions.

What Youll Do

Assist 24/7 Reliability: Run an on-call rotation covering critical incidents across software firmware networking/LTE and on-site hardware setups (docks sensors EXT/compute cabling).
Hands-on Engineering: Triage issues reproduce defects write/merge hotfixes and upstream fixes to core services with tests feature flags and safe deploys.
Onsite Remediation: Travel to customer sites for high-severity issues new site stabilizations and complex integrations; coordinate with local stakeholders and vendors..
Build Tools & Products: Create small services scripts and dashboards that solve recurring customer pain (telemetry log scrapers health checks alerting one-click diagnostics).
Run Incident Management: Establish SEV levels lead bridges drive comms (internal/external) deliver RCAs within SLA and track corrective actions to closure.
Operational Excellence: Maintain runbooks golden signals/SLOs playbooks and site commissioning checklists; push automation to eliminate manual toil.
Partner Cross-Functionally: Work tightly with Customer Success Product and Core Eng to prioritize fixes capture field insights and harden releases before wide rollouts.
Security & Compliance: Handle sensitive data responsibly follow access controls and ensure logs/RCAs meet public-safety expectations.
Readiness & Training: Level up CS and field partners with training shadowing and cert programs; ensure every site has a clear break-glass plan.

Qualifications

24 years in Support/DevOps/SRE/Platform/Firmware or full-stack roles with direct on-call ownership; 12 years leading small teams or rotations.
Strong debugging across at least two layers: backend services (Python/Go/Node) web clients Linux networking (LTE/VPN/DNS) edge devices or embedded/Linux SBCs (e.g. Jetson).
Proven incident management in production environments; disciplined use of logs metrics traces and safe rollout patterns (canary feature flags rollback).
Comfortable reading and modifying code writing tests and merging hotfixes to production under pressure.
Excellent customer communicationclear calm and accountability-first.
Ability to travel on short notice; valid drivers license; comfortable around rooftops/docks and light hands-on hardware work.
Current part 107 commercial drone pilots licenses or the ability to obtain it.

Nice to Have

Public safety robotics autonomy or telecom experience.
Cloud ops (GCP/AWS) Terraform container orchestration CI/CD.
C Python React/TypeScript familiarity
FAA/DFR familiarity; RF/interference troubleshooting; ADS-B/UTM exposure.
Background working with secure environments and audit-ready processes.
Prior experience with DJI systems

On-Call & Travel Expectations

On-call: Participates in and manages a 24/7 rotation; off-hours and weekends as needed.
Travel: 3060% variable; spikes for critical incidents new city launches and complex integrations.

Tools You Might Use
Python/Go/Node Linux Docker GitHub Actions Feature-flagging Cloud (GCP/AWS) VPN/LTE diagnostics Serial/SSH Issue trackers & incident tooling (Jira Linear PagerDuty

Required Experience:

Senior IC

About PaladinPaladin builds Drone-as-First-Responder systems that get eyes on emergencies in under 90 seconds. Our autonomous drones LTE connectivity and Watchtower platform help police fire and EMS make faster safer decisions.Role SummaryYou will lead Paladins forward-deployed reliability functiona...

Assist 24/7 Reliability: Run an on-call rotation covering critical incidents across software firmware networking/LTE and on-site hardware setups (docks sensors EXT/compute cabling).
Hands-on Engineering: Triage issues reproduce defects write/merge hotfixes and upstream fixes to core services with tests feature flags and safe deploys.
Onsite Remediation: Travel to customer sites for high-severity issues new site stabilizations and complex integrations; coordinate with local stakeholders and vendors..
Build Tools & Products: Create small services scripts and dashboards that solve recurring customer pain (telemetry log scrapers health checks alerting one-click diagnostics).
Run Incident Management: Establish SEV levels lead bridges drive comms (internal/external) deliver RCAs within SLA and track corrective actions to closure.
Operational Excellence: Maintain runbooks golden signals/SLOs playbooks and site commissioning checklists; push automation to eliminate manual toil.
Partner Cross-Functionally: Work tightly with Customer Success Product and Core Eng to prioritize fixes capture field insights and harden releases before wide rollouts.
Security & Compliance: Handle sensitive data responsibly follow access controls and ensure logs/RCAs meet public-safety expectations.
Readiness & Training: Level up CS and field partners with training shadowing and cert programs; ensure every site has a clear break-glass plan.

Qualifications

24 years in Support/DevOps/SRE/Platform/Firmware or full-stack roles with direct on-call ownership; 12 years leading small teams or rotations.
Strong debugging across at least two layers: backend services (Python/Go/Node) web clients Linux networking (LTE/VPN/DNS) edge devices or embedded/Linux SBCs (e.g. Jetson).
Proven incident management in production environments; disciplined use of logs metrics traces and safe rollout patterns (canary feature flags rollback).
Comfortable reading and modifying code writing tests and merging hotfixes to production under pressure.
Excellent customer communicationclear calm and accountability-first.
Ability to travel on short notice; valid drivers license; comfortable around rooftops/docks and light hands-on hardware work.
Current part 107 commercial drone pilots licenses or the ability to obtain it.

Nice to Have

Public safety robotics autonomy or telecom experience.
Cloud ops (GCP/AWS) Terraform container orchestration CI/CD.
C Python React/TypeScript familiarity
FAA/DFR familiarity; RF/interference troubleshooting; ADS-B/UTM exposure.
Background working with secure environments and audit-ready processes.
Prior experience with DJI systems

On-Call & Travel Expectations

On-call: Participates in and manages a 24/7 rotation; off-hours and weekends as needed.
Travel: 3060% variable; spikes for critical incidents new city launches and complex integrations.

Tools You Might Use
Python/Go/Node Linux Docker GitHub Actions Feature-flagging Cloud (GCP/AWS) VPN/LTE diagnostics Serial/SSH Issue trackers & incident tooling (Jira Linear PagerDuty

Required Experience:

Senior IC

Key Skills

ASP.NET
Health Education
Fashion Designing
Fiber
Investigation

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About Company

Paladin Drones

Equipped with the latest in LTE-enabled drone technology, First Responders can increase their situational awareness, operate more effectively, and save lives.

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