Czech-speaking Service Desk Analyst

Position: Czech-speaking Service Desk Analyst

Location: Budapest Hungary
Employment type: Full-time on-site
Remuneration: Competitive base salary

We are looking for a Czech-speaking Service Desk Analyst to join our clients IT support team in Budapest. This role involves providing first-line technical support to users managing IT-related queries and ensuring that technical issues are resolved efficiently and professionally. The ideal candidate will possess excellent communication skills a customer-oriented mindset and the ability to handle technical challenges with confidence.

Responsibilities

• Act as the first point of contact for IT incidents via phone chat email or self-service portal.

• Log and track all issues in the IT Service Management (ITSM) system ensuring timely follow-up and resolution.

• Coordinate with internal technical teams to resolve complex issues when necessary.

• Take ownership of user problems and communicate progress until resolution.

• Maintain service levels and meet performance targets (KPIs and SLAs).

• Deliver exceptional customer service and maintain professionalism at all times.

• Identify opportunities to improve IT processes and user experience.

• Adhere to company and client policies standards and service procedures.

Requirements

• Fluency in Czech (C1/native level) and strong English skills (written and spoken).

• Previous experience in IT Service Desk Technical Support or Application Support (L1L2 level).

• Good understanding of operating systems databases and general IT concepts.

• Experience with ITSM tools such as ServiceNow BMC Remedy or similar.

• Knowledge of ITIL frameworks (certification is a plus).

• Excellent problem-solving and analytical skills with the ability to multitask.

• Strong interpersonal and communication abilities with a customer-first approach.

• Willingness to work on-site in Budapest Hungary.

Preferred Qualifications

• IT-related certifications such as ITIL MCSE or similar technical credentials.

• Familiarity with SAP applications or monitoring tools.

Whats on Offer

• Competitive base salary and benefits package.

• Structured onboarding and continuous professional development.

• Multicultural and collaborative work environment.

• Opportunity to advance your career in IT and technical support.

Interested in growing your IT career in an international environment
Apply now and join our clients global support team in Budapest!