Quality Assurance Specialist

Ready to make a difference in your community We are looking for a Quality Assurance Specialist to join our team in Metairie LA!

Salary: $42000 - $52000

Summary

The Quality Assurance Specialist reports to the Chief Clinical and Program Integrity Officer and is responsible for implementing and monitoring ArcGNOs health safety and risk management programs across all service lines properties and social enterprises. This position ensures compliance with local state and federal safety regulations as well as CARF Louisiana Department of Health (LDH) and Department of Transportation (DOTD) Section 5310 transportation guidelines. The QAS fosters a culture of safety prevention and accountability that protects participants employees volunteers and community members.

Essential Job Functions

• Maintain organizational safety policies and procedures aligned with CARF standards and Louisiana regulations.
• Maintain inspection logs and incident reports with detailed record keeping for internal review and compliance audits.
• Conduct regular inspections of facilities records vehicles and equipment to ensure compliance with OSHA LDH DOTD and fire/life safety codes.
• Ensure all safety documentation drills and reports are completed and filed according to regulatory and audit requirements.
• Compile and track accidents incidents complaints and grievances
• Conduct regular quality checks of participant files to verify compliance with documentation safety and service delivery requirements.
• Monitor investigate and analyze trends in accidents critical incidents and ensure corrective action plans are implemented.
• Manage processes for participant complaints and grievances ensuring timely investigation resolution documentation and reporting consistent with CARF and LDH standards.
• Collaborate with program leadership to address safety and compliance findings; provide guidance for corrective actions.
• Coordinate safety training programs such as infection control transportation safety and workplace hazard prevention.
• Maintain up-to-date knowledge of best practices and ensure staff understand their responsibilities for participant and workplace safety.
• Partner with the Quality Improvement Committee to ensure safety incident management and complaint resolution data are integrated into agency-wide quality initiatives.
• Stay current on evolving safety standards technologies and regulations.
• Lead the implementation and annual review of ArcGNOs emergency preparedness and pandemic response plans.
• Coordinate and evaluate regular emergency drills (fire evacuation severe weather lockdowns).
• Serve as Incident Commander during organizational emergencies ensuring effective communication and response.

Competencies

• Teamwork
• Responsibility
• Commercial Awareness
• Decision Making
• Effective Communication
• Integrity
• Result Orientation
• Problem-Solving

Education/Experience Requirements

• High School diploma required. Bachelors degree in Risk Management Public Health Human Services or related field (preferred).
• Minimum of 3 years experience in safety risk management or compliance preferably in healthcare nonprofit or social services.
• Knowledge of OSHA DOT LDH and CARF standards preferred
• Strong communication leadership and problem-solving skills.
• Valid drivers license and clean driving record.

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.