Service Technician
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Job Location:
Everett, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our client is a reputable provider of office technology solutions offering a wide array of services from copier printer scanner rentals to document workflow management solutions. They are dedicated to ensuring smooth office operations by providing next-day delivery for contracted machines office technology consulting and efficient equipment maintenance and repairs. Theyre currently looking for a skilled Service Technician to join their dynamic team.
Position Overview:
The Field Service Technician North Territory will play a crucial role in maintaining troubleshooting and repairing office technology and imaging equipment such as copiers printers scanners and multifunction devices. This field-based role covers the companys north territory providing on-site support for business clients and ensuring minimal equipment downtime.
Key Responsibilities:
- Respond to service calls within the assigned territory traveling to client sites to diagnose and repair copiers printers and multifunction systems.
- Perform preventive maintenance to keep equipment running efficiently.
- Install and configure new office equipment ensuring proper connectivity with customer networks and software.
- Troubleshoot hardware and software issues including driver installations error codes and connectivity problems.
- Communicate with dispatch and service coordinators to update job status schedule calls and ensure timely customer support.
- Maintain accurate service records using the companys service management system.
- Manage parts inventory and order replacement components as needed.
- Educate end users on basic operation maintenance and best practices to prevent recurring issues.
- Collaborate with sales and account teams to identify potential upgrades or service opportunities.
- Represent the company professionally in all client interactions ensuring customer satisfaction.
Qualifications:
- Experience servicing copiers printers and/or other office equipment.
- Familiarity with brands such as Sharp Canon Ricoh and Kyocera.
If you have the necessary qualifications and are looking for an opportunity to develop your technical skills while delivering top-notch customer service we encourage you to apply.
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
