Customer Care Specialist Valves

Be part of a successful team!

Industry Energy technology (IET) part of Baker Hughes Company operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment process flow transmission technology and lifecycle services. Our mechanical Engineering Team uses cutting-edge technology to design gas and steam turbines compressors and expanders.

Partner with the best

As a Customer Care Specialist you will be responsible for:

• Ordering / project execution and customer relations: The Customer Care Specialist is accountable for on-time delivery profit and loss and customer satisfaction acting as the primary customer contact throughout each order. Develop close relationships with customers end users and partners to understand needs and resolve specification and commercial issues.
• Ordering and project planning and team leadership: Responsibilities include practicing formal order / project management methodologies developing robust order / project plans with cross-functional teams leading order / project meetings managing risks and coordinating multiple departments such as Engineering Procurement and Finance.
• Working closely work with commercial functions to support preparation of proposals for customer to win the orders / projects. Build solutions to meet customer specifications including technical commercial and delivery requirements.
• Monitoring financial and operational performance against plans managing budgets and costs negotiating change orders to optimize margins and ensuring timely identification of margin variances to implement mitigation plans.
• Ensuring on-time delivery percentage sales margin customer feedback scores and project closeouts. The Customer Care Specialist is expected to utilize systems such as SAP Microsoft Project and Alfresco to support order / project execution and documentation.

Fuel your passion

To be successful in this role you will:

• Have a Bachelors degree in Engineering and major Chemical or Mechanical Engineering is preferred
• Have a minimum of 10 years related experience in a similar position and organization
• Have previous experience in preferably control valves
• Have previous experience in order fulfillment
• Have previous experience being in a customer facing role

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone this role we can offer the following flexible working patterns:

• Regular Working Schedule: 40 hours/Week.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits