French-speaking Senior Travel Agent
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Job Location:
Monthly Salary:
Posted on:
16-10-2025
Vacancies:
1 Vacancy
Job Summary
Position: French-speaking Senior Travel Agent
Location: Remote (Portugal) or Hybrid (Lisbon at the candidates discretion)
Employment type: Full-time
Remuneration: Competitive base salary
We are looking for a French-speaking Senior Travel Agent to provide exceptional personalized support to our this role you will handle a wide range of travel-related and technical inquiries from routine platform assistance to urgent last-minute travel situations while ensuring each customer receives world-class service.
You will also collaborate with internal teams to share insights improve workflows and enhance the customer experience.
Key Responsibilities
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Deliver high-quality personalized support to travelers in French and English.
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Assist with travel bookings changes and inquiries efficiently and professionally.
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Stay informed about travel industry trends tools and platform updates.
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Collaborate with cross-functional teams to identify areas for product and process improvement.
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Build positive relationships across global teams and ensure customer satisfaction.
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Consistently meet and exceed performance KPIs.
Requirements
Fluent in French with strong English (C1 level) communication skills.
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Proven experience in customer service ideally within the travel or hospitality industry.
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Experience using GDS systems (Sabre Amadeus or Galileo) is mandatory.
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Excellent communication organisational and problem-solving skills.
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Comfortable working with metrics and performance goals.
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Proficient with tools such as Gmail Zendesk Slack and Salesforce.
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Flexible to work rotating shifts between 07:00 and 22:00 (Monday to Sunday) including early mornings evenings and weekends.
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Collaborative detail-oriented and adaptable in a dynamic environment.
Benefits
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Competitive remuneration package based on experience and performance.
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Opportunity to work within a dynamic and multicultural team.
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Comprehensive medical dental and vision coverage.
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Paid parental and bereavement leave.
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Mental health support and connectivity stipends.
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Continuous learning and career growth opportunities.
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Positive inclusive and supportive work environment.
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
