Customer Success Manager

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

We are working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Success Manager for their offices in Lisbon.

Position: Customer Success Manager

Location: Lisbon Portugal

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Build and maintain strong long-term relationships with assigned clients or customers.
Conduct regular check-ins and business reviews to monitor satisfaction and performance outcomes.
Serve as the main point of contact for client inquiries requests and escalations.
Collaborate with cross-functional teams to address client needs and resolve issues promptly.
Oversee the onboarding of new clients to ensure a smooth transition and successful implementation.
Track client usage engagement and satisfaction data to identify risks and improvement opportunities.
Provide product education updates and best practices to help clients maximize value.
Gather client feedback to inform internal teams and support continuous product or service improvements.
Identify and pursue opportunities for account growth through upselling or cross-selling.
Support the enhancement of customer success tools resources and internal processes.
Prepare and present reports on key client metrics including retention satisfaction and growth.

REQUIREMENTS:

Fluent in French both oral and written. Fluent in English.
Bachelors degree in Business Marketing Communications or a related field.
Proven experience in customer success account management or a client-facing role (preferably in B2B SaaS or technology environments).
Strong understanding of customer relationship management principles and practices.
Excellent communication interpersonal and presentation skills.
Ability to build trust and rapport with clients at all organizational levels.
Proactive results-driven mindset with strong problem-solving and analytical abilities.
Skilled in managing multiple client accounts and prioritizing tasks effectively.
Proficiency with CRM platforms (e.g. Salesforce) and reporting tools.
Experience analyzing customer data and interpreting performance metrics.
Passion for customer advocacy and commitment to delivering exceptional service experiences.

BENEFITS:

Excellent remuneration package based on experience skills and performance
Working schedule: Mon-Friday
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential
Meal allowance
Transportation allowance
Private health insurance
Yearly performance bonus
Relocation allowance and assistance

We are working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Success Manager for their offices in Lisbon. Position: Customer Success Manager Location: Lisbon Portugal Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: B...