Member Services Representative

Who We Are

Ready to create a healthier world We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve healthand reduce costs for companies and their people. At Personify Health we believe in offering total rewards flexible opportunities and a diverse inclusive community where every voice matters. Together were shaping a healthier more engaged future.

Ready to Be the Voice That Connects Members to Better Health

Were seeking a customer service professional who can provide attentive service that truly makes a difference in members healthcare experiences. As our Member Services Representative youll handle diverse inquiries while demonstrating our commitment to member satisfaction and wellbeing.

What makes this role different

Healthcare impact:Your assistance directly affects members access to health and wellness resources

Technical expertise:Navigate multiple databases and systems to provide comprehensive member support

Professional development:Learn comprehensive product knowledge while building expertise in health and wellness navigation

Flexible environment:Work from home capability with scheduling flexibility to meet business needs

What Youll Actually Do

Provide exceptional service:Use outstanding interpersonal skills to understand customer inquiries and effectively assist members who may be frustrated or concerned.

Handle diverse inquiries:Manage incoming calls regarding variety of requests while demonstrating professional oral and written communication with all stakeholders.

Navigate complex systems:Research member information across multiple databases simultaneously to provide accurate resolution and comprehensive support.

Share expertise:Answer questions about client and product design as well as Personify Healths involvement with members overall wellbeing journey.

Resolve technical issues:Assist members with website or product technical issues escalating appropriately while maintaining focus on member satisfaction.

Maintain excellence:Meet established performance and quality standards while retaining thorough working knowledge of all existing and new products and services.

What You Bring to Our Mission

The service foundation:

• High school diploma or equivalent required
• Some University or Post-secondary Education preferred
• At least one year customer service experience in call center environment
• Excellent written and verbal communication skills

The technical competencies:

• Strong personal computer usage and Internet proficiency skills
• Ability to type 30 wpm minimum with accuracy
• Familiarity with cloud-based contact center software desirable
• Ability to learn and navigate new software quickly

The professional qualities:

• Flexible with scheduling as business needs dictate
• Strong work ethic and self-starter abilities with effective priority management
• Strong customer service analytical and decision-making skills
• Ability to organize and follow up on multiple tasks with accuracy and timeliness

Why Youll Love It Here

We believe in total rewards that actually matternot just competitive packages but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on peoples health and wellbeing with clear accountability for results
• Grow Forward: Continuous learning mindset with team events recognition programs and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day onebecause you shouldnt have to wait to be taken care of

Ready to create a healthier world while building the career you want Were ready for you.

No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role wed love to learn more about you.

Personify Health is an equal opportunity organization and is committed to diversity inclusion equity and social justice.

In compliance with all states and cities that require transparency of pay the base compensation for this position ranges from $18.00 to $21.00 per hour. Note that compensation may vary based on location skills and experience. This position is eligible for target bonus/variable compensation as well as health dental vision mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity Equity Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level) members clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams:Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications please report them totalent@personifyhealth.com. All of our legitimate openings can be found on the Personify HealthCareer Site.