Call Center Agent MedicareMedicaid Anchorage, AK

Join Fortunas team as a full-time medical call center agent working remotely from the comfort of your home. The ideal candidate is a seasoned high-volume call center professional with a minimum of six months experience in call center operations and prior experience in a medical or healthcare-related environment is required. Candidates must be located within a 50-mile radius of Anchorage Alaska. Proficiency in Office 365 adeptness in handling a fast-paced high-volume of calls and the ability to multitask are essential for success in this role. Well provide the necessary home office technology equipment and comprehensive paid training to ensure your success in this role.

WHAT WE OFFER:

• Comprehensive Medical Dental and Vision insurance coverage
• Sick time benefits
• Training Program: Engage in a robust four-week paid training program designed to equip you with the essential skills and knowledge for the role.
• We will supply you with a work laptop and accessories.

WHAT YOULL DO

• Work remotely Monday through Friday from 8:00 AM to 5:00 PM.
• Complete a 4-week remote training program with no absences.
• Handle incoming calls address customer or provider inquiries or escalate them to the appropriate channels.
• Process calls efficiently to meet or surpass performance metrics.
• Maintain meticulous call records process requests and ensure accurate documentation of account history.
• Collaborate with team members management and customers to resolve customer service issues effectively.

WHAT YOULL BRING

• Minimum one (6) months of prior experience in inbound customer service either in government or private sector settings.
• Prior experience in a medical or healthcare-related environment is required
• Pass a typing assessment with a minimum skill level of 30 WPM and 95% accuracy.
• Familiarity with basic help desk software computer applications and the Microsoft Office suite.
• Strong problem-solving skills both written and oral to address inquiries with professionalism.
• Minimum internet service with download speeds of 50 Mbps is required.
• Bilingual proficiency is a plus but not required.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan California with offices in Los Angeles and New York and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements including CMAS ITMSA (Tier 2) CalPERS SpringFed Pool as well as multiple municipalities and large corporation vendor pools .

Required Experience:

Unclear Seniority