Stagista Guest Experience Guest Relation

Position Summary

According to operational needs the selected intern will support either the Guest Experience or Guest Relations team. Under the supervision of a designated mentor and experienced staff the intern will participate in daily activities aimed at ensuring an exceptional guest experience.
This internship is designed for training and skill development offering hands-on exposure to front-of-house operations communication and hospitality service standards.

Guest Experience Training Activities

During the internship the trainee will:

• Assist and observe the team in responding to guest requests inquiries and concerns via telephone email chat or mobile messaging.
• Learn to operate the telephone switchboard and handle wake-up call requests.
• Support the recording and relaying of messages to appropriate departments (e.g. Housekeeping Bell Desk).
• Learn to log guest requests and coordinate with relevant departments to ensure timely follow-up.
• Provide guests with basic information about room features hotel services and local attractions.
• Assist in taking room service orders and learn to enter transactions into the point-of-sale system.
• Support guests with internet access or in-room entertainment systems under staff guidance.

Guest Relations Training Activities

During the internship the trainee will:

• Participate in greeting and welcoming guests upon arrival and throughout their stay.
• Provide general information about the hotel its facilities and the surrounding area.
• Assist the team with handling special requests reservations and guest inquiries.
• Observe and maintain a proactive presence in guest areas to anticipate and respond to guest needs.
• Support guest follow-up procedures to ensure satisfaction and help resolve concerns promptly.

General Responsibilities

• Cooperate closely with supervisors and colleagues to achieve training objectives.
• Follow company policies procedures and grooming standards.
• Maintain confidentiality of proprietary information and protect company assets.
• Communicate clearly and professionally with guests and colleagues.
• Develop positive working relationships across departments.
• Comply with quality assurance standards and operational guidelines.
• Be prepared to stand walk or sit for extended periods and assist with light physical tasks (up to 10 pounds).
• Perform other reasonable duties as assigned by supervisors as part of the learning process.

Preferred Qualifications

• Education: Currently enrolled in or recently completed studies in hospitality tourism or a related field.
• Experience: Previous customer service or hospitality experience is an asset but not required.
• Supervisory Experience: None required.
• Licenses/Certifications: None required.