Customer Experience Training Professional (SEC) MFD

As a Customer Experience Training Professional here at Honeywell you will design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences aligning with strategic will report directly to our CX Training Supervisor / Manager and youll work out of our Milan location on a Hybrid work schedule.

Purpose of the Job

Provide technical training to end users & customers (channel partners system integrators distributors etc.) or internal projects & service resources.

Principal Responsibilities

• Set up structured training schedules on a quarterly cycle to be carried out within the region.
• Attend the relevant train the trainer programmes with the associated resources
• Set up training programs for indirect customers such as consultants specifiers end users and the local authorities so that they can learn from Honeywells latest technologies regulatory updates and best practices.
• Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc.
• Ensure that regular training updates are carried out as the technology changes.
• Liaise with other departments to ensure that training demands are addressed appropriately promptly and that up-to-date information is passed to attendees.
• Be proficient in all aspects of the products sold by the company and make sure that all support materials demonstration and test equipment are maintained.
• Verify and test new products / software releases prior to release and ensure that all training programs are updated to reflect the latest product lines. Align to the Entry into Service GDM.
• Administration support of the Virtual Learning Centre (VLC)
• Ensure that the VLC provides the appropriate learning environment for all trainees. Maintain all equipment in good working order ensuring that all product updates have been implemented.
• Keep in contact with key customers on a regular basis to ascertain their training needs review training requirements and make sure that they are fully conversant with the companys latest products that is relevant to them.

Principal Networks & Contact Links

Internal

• Technical Support
• Training Development
• Engineering
• Apprentices
• Sales
• Marketing & Offering Teams

External

• End Users
• Consultants
• Specifiers
• System Integrators

Supervisory Responsibilities

None

Budgetary Responsibilities

Keep costs within budget.

Geographic Scope & Travel Requirements

Scope: Europe

Travel Requirement 30% of the time

Key Performance Measures

• Full year-round training schedule
• 95% ISAT (Instructor Satisfaction)
• 95% CSAT (Course Satisfaction)
• Achievement of departments annual G&Os.

Education Required

Technical Degree in electrical / electronic engineering or similar discipline.

Software / PC programming experience desirable.

Work Experience Required

Minimum 5 years working experience as a technical trainer technical support engineer or technician for Security FIRE or BMS.

Minimum 3 years experience in the Installation / configuration / programming Security FIRE or Building Management systems.

Experience on any of the Honeywell Building Automation products or brands or HBS brands (EBI Temaline DVM CPO Niagara) is considered a strong plus.

Technical Skills

• Video
• Access Control
• Intrusion
• Integration
• Networking (LAN/WAN)

Behavioural Competencies Required

Highly organised and structured approach skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player and focus on quality and a right first-time approach.

Language Requirements

English and Italian

Any additional European language is a high plus.