Envision:

We offer the following in our search for engaged employees looking to become part of a successful team:

• A continuous learning environment that develops your individual career goals
• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance but also allow autonomy
• Team atmosphere
• Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
• Support of professional memberships and certifications
• Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm

The Opportunity:

Key Accountabilities:

• Receive and respond to service desk tickets for end users requiring support quickly and accurately
• Provide technical support via phone email remote tools and in-person providing courteous professional and quality service.
• Escalate unresolved issues to the relevant personnel monitoring progress and providing follow-up with the end user until resolution
• Document incidents requests and resolutions in the ticketing system.
• Identify and propose resolutions for repetitive issues and create how-to guides for end users.
• Diagnose software and hardware issues and send recommendations to users or contact vendors for support where required.
• Monitor and manage file space and backups.
• Maintain inventory of IT assets and ensure accurate tracking with full ownership and accountability established through Smartsheet.
• Responsible for updating asset records assigning owners and reconciling discrepancies to maintain a reliable and auditable inventory.
• Assist with PC replacements & other desktop hardware/software changes
• Support onboarding/offboarding processes including account setup and hardware provisioning.
• Create and update deployment packages and application deployments for various software.
• Research and implement alternatives and options that could improve daily operations.
• Complete tasks outside primary business hours when required.
• Shared Rotation of after-hours on-call support.
• Perform other duties as required.

What You Need To Be Successful In This Role:

• Post-secondary degree or diploma in Information Technology or related field.
• Minimum 1-2 years of relevant work experience in a Microsoft Windows/Office 365 & Networking environment.
• Prior work experience with Windows 11 Desktop Windows Server and the Microsoft Office Suite.
• Industry certifications such as CompTIA A ITIL or Microsoft certifications are an asset.

Required Skills:

• Ability to troubleshoot Software and Hardware issues and perform basic repairs and Software diagnostics.
• Detail and deadline oriented with the ability to effectively prioritize and multitask in a busy environment
• Demonstrated ability to collaborate effectively and independently with individuals at various levels is required
• Well-organized enthusiastic continuous improvement focus professional and a positive team member
• Strong verbal and written communication skills relationship building and interpersonal skills
• Strong organizational skills and the ability to work on multiple tasks simultaneously
• Creative and effective problem-solving ability
• Hands-on experience with Active Directory for user account management and group policies.
• Familiarity with mobile device management (Microsoft Intune) and endpoint security tools (Microsoft Defender S1 etc.) or similar.
• Experience with Excel and/or Smartsheet for project tracking and collaboration.
• Familiarity with Confluence for documentation and knowledge base maintenance or a similar solution.
• Working knowledge of Jira Service Desk for ticket management and workflow tracking.
• Experience using PDQ Connect or a similar tool for remote desktop access patch management software deployment and automation.
• Familiarity with Phone Systems like Newt.
• Experience with PowerShell scripting is preferred.
• Experience working with Security Tools: SIEM EDR MS Defender Platform.
• Commitment to customer satisfaction and customer-focused mentality.

How To Apply: