ServiceNow Business Process Analyst
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Type:Hybrid
Hybrid Schedule: Onsite one week a month
Contract Length: 1 year extensions
Position Overview:
The ServiceNow Business Process Analystpartners with stakeholders to gather requirements document workflows and support testing efforts for ServiceNow implementations. This role guides process improvement initiatives creates training materials and ensures that solutions meet business needs in an Agile/Scrum environment.
Duties:
Gather business requirements for application enhancements break-fix requests and process improvements.
Translate requirements into clear user stories and acceptance criteria.
Lead and support functional testing including coordination and reporting of User Acceptance Testing (UAT).
Document workflows processes and end-user training materials ensuring knowledge transfer and adoption.
Guide stakeholders on ServiceNow capabilities business process design and best practices.
Lead and collaborate with development teams in the design development and implementation of ServiceNow solutions.
Conduct process reviews ensuring adherence to enterprise standards best practices and Agile principles.
Troubleshoot and resolve process-related issues to maintain operational efficiency.
Participate in Agile ceremonies such as sprint planning daily stand-ups sprint reviews and retrospectives.
Develop project plans timelines and progress reports to keep stakeholders informed.
Ensure ServiceNow solutions meet requirements and are delivered on schedule and within quality standards.
Fully document technical and functional designs test plans scripts impact analyses lessons learned and best practices.
Build and maintain productive relationships with technology staff business owners project sponsors vendors and key clients.
Work independently while managing assigned tasks and deliverables.
Utilize Microsoft Office 365 (Teams Word Excel PowerPoint) and Azure DevOps (ADO) Testing Module to track work and collaborate effectively.
Required Skills:
Strong understanding of ServiceNow platform capabilities to guide requirements and process improvement.
Experience writing user stories and acceptance criteria.
Hands-on experience with functional testing and UAT coordination.
Familiarity with Agile/Scrum methodologies and participation in Agile ceremonies.
Excellent communication collaboration and documentation skills.
Proficiency with Microsoft Office 365 and Azure DevOps (ADO) Testing Module.
Preferred Skills:
ITIL Foundations certification.
Agile or Scrum certification.
Experience delivering end-user training and process improvement workshops.
Familiarity with Enterprise Business Solutions specifically SAP projects.
Knowledge of ITSM practices and methodologies.
Required Experience:
Senior IC
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more
