WEB SERVICE (Banking Industry Rosebank)

Rosebank - South Africa

Monthly Salary: ZAR 240 - 310

Experience Required: 4-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Account Management- Provide customers with day-to-day support for e-banking queries and resolve

reported issues pro-actively.

It is crucial for the position holder to build a good rapport with clients and assist them regularly.

Sales visit- Accountable for growing the channel adoption and utilization.

Provide e-banking presentations and product demo and motivate them to transact online.

Customer conversation is the key expectations this role demands.

Create and implement sales strategy to increase e-banking usage.

Resolution Management- Act as liaison to internal technology and operations team to identify and resolve customer

experience issues pro-actively and report the matter to Global IT if required and follow ups.

Planning & Organizing- Work to tight deadlines handle multiple activities and assignments strong ability to prioritize

initiatives plan schedule organize and handle details accurately.

Communication- Excellent written and verbal communication skills and strong interpersonal skills.

Requirements

Relevant related qualification preferably graduation in IT field

Minimum of 1-2 years in a banking institution.

Good communication listening and presentation skills.

Financial sector knowledge relating to electronic channels

Good interpersonal skills.

Benefits

Salary

Commensurate with experience

Benefits

24 days of annual leave per annum

Provident Fund

Medical Aid

13^th Cheque

Required Skills:

Qualifications & Experience: Minimum of 5 years core banking experience. Key Competencies: HPLUS proficiency. Operations Processes. Expertise in managing teams and coordinating cross-functional projects.

Required Education:

Bachelors degree in Finance Economics Business or related field.

Account Management- Provide customers with day-to-day support for e-banking queries and resolvereported issues pro-actively. It is crucial for the position holder to build a good rapport with clients and assist them regularly.Sales visit- Accountable for growing the channel adoption and utilization...