Quality Assurance Coordinator
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Job Location:
Monthly Salary:
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Join our Team as a Quality Assurance Coordinator
Location: Gurgaon
Hours: UK Shift
About the role:
Are you passionate about driving quality and continuous improvement Were looking for a proactive and detail-oriented Quality Assurance Coordinator to join our Delivery this pivotal role youll help us maintain and elevate our high standards by auditing work analysing processes and identifying opportunities to improve how we deliver for our customers. Youll collaborate across teams influence change and help shape a culture of excellence and accountability.
What makes you a great fit:
- Experience in quality assurance or similar roles within service or delivery environments
- Strong analytical skills and a problem-solving mindset
- Excellent communication skills with a supportive and constructive approach
- Meticulous attention to detail and a focus on consistency
- Skilled in process mapping and documentation
- Collaborative and able to influence across teams
- Customer-focused with a strategic mindset
- Confident in holding teams accountable and driving improvement
- Able to simplify complex issues and present clear solutions
- Self-motivated resilient and results-driven
Key responsibilities:
- Audit active projects order cases and offboarding to ensure quality and process adherence
- Analyse workflows to identify inefficiencies and blockers
- Document and maintain process maps and SOPs
- Deliver feedback and insights to leadership through reports and dashboards
- Highlight training gaps and support development of training programmes
- Promote a culture of continuous improvement across the Delivery team
- Identify and help resolve cross-team process roadblocks
- Support leadership in creating a positive collaborative working environment
Perks for our People:
- Holidays: 18 days annual leave 6 public holidays
- Other Leave: 7 days casual leave 7 days sick leave
- Development: In-House Training Academy
- Wellbeing: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Industry
- ICH Q7
- ISO 9001
- Hospice Care
- Food Processing
- Quality Management
- cGMP
- QA/QC
- HACCP
About Company
Were the UKs leading business telephony and cloud communications provider.Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions.
