Application Development Service Now Devloper

Job Summary: Senior ServiceNow Developer

- Position: Senior ServiceNow Developer
- Experience: 7 10 years
- Department: ServiceNow COEI / Product Engineering
- Education: Bachelors or Masters in Computer Science Engineering or related field
- Certifications:
- Mandatory: ServiceNow CSA and CAD
- Preferred: CIS certifications (ITSM Discovery SPM HRSD CSM etc.) ITIL v4 Agile

Key Responsibilities:
- Lead design development and customization of ServiceNow modules (ITSM ITOM ITBM CSM GRC HRSD App Engine).
- Architect and implement complex workflows automation and business processes using Flow Designer Workflow Editor and Business Rules.
- Design and maintain ServiceNow integrations with third-party tools (REST/SOAP APIs Integration Hub MID Server).
- Optimize Service Portal UI Customization and Mobile Experiences.
- Implement and manage ITOM solutions (CMDB Discovery Asset Management Event Management).
- Oversee instance upgrades patching performance tuning and platform governance.
- Develop and enforce security models (ACLs domain separation encryption).
- Create and optimize Automated Test Framework (ATF) scripts.
- Collaborate with stakeholders business analysts and architects to translate requirements into scalable solutions.
- Provide technical mentorship and guidance to junior developers.
- Maintain documentation of best practices development guidelines and system configurations.

Required Skills:
- Strong expertise in JavaScript Glide API Jelly AngularJS and UI frameworks.
- Experience with Scoped and Custom Applications App Engine Development.
- Deep understanding of ITIL ITSM and ServiceNow governance best practices.
- Experience in ServiceNow Security (ACLs roles encryption compliance).
- Expertise in ServiceNow integrations with enterprise applications (SAP Workday Jira Azure).
- Strong knowledge of Performance Analytics Reporting and Dashboards.
- Hands-on experience with platform upgrades maintenance and automation.
- Familiar with Agile/Scrum DevOps CI/CD pipelines.
- Supported at least 2 major ServiceNow platform upgrades.

Communication:
- Clear communicator with stakeholders and leadership.
- Ability to guide junior team members and explain technical solutions to business analysts.
- Strong documentation and solution presentation skills.

---

Let me know if you would like a more condensed version!