Service Transformation Consultant

Edmonton - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Overview

The Government of Alberta is seeking a Service Transformation Consultant (STC) to support the digital transformation of public services. The role will focus on leading strategic service design and delivery initiatives including a major transformation within the Ministry of Education and Child Care (ECC).

This position involves working closely with senior executives and cross-functional teams to modernize service delivery using agile methods human-centred design and digital best practices.

Key Responsibilities

Provide subject matter expertise on digital service delivery agile product development and organizational transformation.
Lead and support multi-disciplinary product and platform teams through all phases of the project lifecycle.
Advise and coach senior leadership on transformation-related changes (e.g. governance policy structure infrastructure and culture).
Develop and present strategic recommendations frameworks and models for executive decision-making.
Facilitate strategic planning sessions to align diverse stakeholders and create a shared vision for service transformation.
Support development of outcome-based metrics and performance indicators.
Design and implement support models for services post-launch.
Build digital capability and culture across government teams.

Requirements Must-Have Experience (Minimum 10 Years in Each):

Agile software development and modern service design.
Working within a central public sector digital office.
Organizational development focused on digital service transformation.

Nice-to-Have Experience:

Leading large-scale technology change initiatives.
Managing complex projects in organizations of similar scale.
Government-wide strategy development and implementation.
Advising senior executives and preparing high-level strategic options.

Additional Details

Location: Primarily Remote (Occasional travel within Alberta may be required)
Duration: 1-year contract with possible extension up to 24 months
Hours: Full-time (7.25 hours/day)
Sector: Government of Alberta Digital Design and Delivery Division (DDD)

Job Overview The Government of Alberta is seeking a Service Transformation Consultant (STC) to support the digital transformation of public services. The role will focus on leading strategic service design and delivery initiatives including a major transformation within the Ministry of Education and...

Job Overview

This position involves working closely with senior executives and cross-functional teams to modernize service delivery using agile methods human-centred design and digital best practices.

Key Responsibilities

Provide subject matter expertise on digital service delivery agile product development and organizational transformation.
Lead and support multi-disciplinary product and platform teams through all phases of the project lifecycle.
Advise and coach senior leadership on transformation-related changes (e.g. governance policy structure infrastructure and culture).
Develop and present strategic recommendations frameworks and models for executive decision-making.
Facilitate strategic planning sessions to align diverse stakeholders and create a shared vision for service transformation.
Support development of outcome-based metrics and performance indicators.
Design and implement support models for services post-launch.
Build digital capability and culture across government teams.