Outreach Case Manager
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Job Location:
Colorado Springs, CO - USA
Hourly Salary:
USD 21 - 25
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Outreach & Drop-In Case Managers engage youth experiencing homelessness through street outreach and drop-in services building trust and connecting them with resources to support health safety and long-term stability. This role may serve in:
- Outreach: Engaging youth in the community including public spaces and street environments to build relationships and connect them with available services.
- Drop-In: Providing direct support to youth at The PLACEs Drop-In Center including basic needs assistance resource navigation case management and group facilitation.
This role focuses on meeting youth where they are and guiding them toward safe stable housing and supportive services.
Job Duties:
The duties of this position are performed personally in cooperation with your supervisor and/or in coordination with other staff.
- Conduct outreach in community spaces providing information crisis intervention and referrals.
- Support youth accessing Drop-In services by connecting them to housing healthcare education and employment resources.
- Provide case management including assessments goal planning and follow-up.
- Maintain accurate documentation in accordance with organizational and funder requirements.
- Build strong trusting relationships with youth while promoting trauma-informed care and positive youth development.
- Collaborate with community partners to strengthen service coordination.
- Drive to outreach locations client appointments and community spaces to provide services and maintain engagement.
- Transport youth to appointments services and other required activities.
**Please note that this job description is not a comprehensive list of all tasks or responsibilities required for this role. Duties may change at any time with or without notice. **
Minimum Qualifications:
- Bachelors degree in human services or related field; OR two (2) to three (3) years relevant experience.
- At least one (1) year of experience working with youth or vulnerable populations preferred.
- Valid drivers license clean driving record and reliable transportation required to be insurable under The PLACEs auto policy.
- Demonstrated understanding of trauma-informed care harm reduction positive youth development and housing-first principles.
- Strong interpersonal communication and organizational skills.
- Ability to work independently and as part of a multidisciplinary team.
- Proficient in maintaining professional boundaries and confidentiality.
- Ability to act with integrity professionalism and confidentiality.
- Excellent written and spoken communication skills.
- Excellent interpersonal negotiation and conflict resolution skills.
- Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook Word PowerPoint and Excel.
Work Environment: Employees in this position may be subject to long hours on their feet in an office outdoor and other environments that may frequently include physical conditions such as inclement weather or temperature extremes sharps drugs and paraphernalia and interpersonal contact from non-employees that include sexual innuendo and raw abusive or threatening language. Employees must be comfortable providing safer sex supplies and bleach kits to youth. The PLACE provides personal protective equipment (PPE) and safety training to prepare and protect The PLACE employees in these uncontrolled environments. Compliance with safety protocol is required which may include the use of PPE involvement of law enforcement and/or enactment of emergency protocols detailed in The PLACEs Emergency Operations Plan.
This role requires regular use of a personal vehicle to meet with clients at their residences attend appointments and transport clients as needed.
Physical Requirements:
- Employees are frequently required to sit stand walk use hands to handle or feel objects tools or controls reach with hands and arms and occasionally stoop kneel or crouch
- Requires manual and finger dexterity and eye-hand coordination
- Able to speak and write the English language in an understandable manner
- Requires the ability to use department equipment such as telephones personal computers adding machines copiers fax machines etc. Position requires frequent use of computer and phone
- Able to hear well enough to communicate with employees and others
- Able to be on feet and mobile for up to 8 hours a day
- Able to lift up-to 50 lbs.
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
The Place - We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitab ... View more
